Storage King USAReviews of storagekingusa.com

Rose is perfect. She gave the best service ever.

I don’t ever write reviews online but felt like I had to say something about Storage King so others will be aware. My wife and I keep our Airstream RV at their new acquisition storage site in Niederwald, Texas. Yesterday we returned from a trip to drop off our RV at the storage site. Construction work is being done which involves the only entrance to return our RV. Uneven boards had been set up across the drive through at the gate and we had no other access to our site. Workers were on site at the time and did not tell us to avoid driving over the boards. We drove SLOWLY over the boards because of concern about the truck and RV tires, but a board popped up and struck the bottom of our RV. As a result part of our holding tank was broken off the RV. We have talked with a spokesperson at Storage King several times after the incident yesterday and again today. Storage King refuses to take any responsibility for the damage to our RV from what is obviously negligence due to shoddy construction work on their site. We will be removing our RV from Storage King and getting it into a safer site as soon as we can in order to avoid the possibility of any other incidents that their construction might cause. EVERYONE BE WARNED ABOUT STORING YOUR RV AT THIS PLACE!

My recent encounter with Storagetreasures.com has been nothing short of a disaster, characterized by deceit, incompetence, and abysmal customer service. From the despicable actions of the manager at Storage King USA in Pace, Florida, to the company's refusal to issue a refund, my experience has left me deeply disillusioned and utterly dissatisfied. The true extent of the company's negligence was revealed when I arrived at Storage King USA in Pace, Florida. Upon discovering missing items from my storage unit, (the manager admitted giving them to someone). He brazenly confessed to removing some items himself, betraying my trust and violating the company's supposed standards of professionalism. However, when confronted by his own management team, he shamelessly denied ever making such a statement, gaslighting me and further eroding my confidence in the company. To add insult to injury, Storagetreasures customer service proved to be equally unreliable. Despite the manager's admission of wrongdoing and the blatant breach of trust, the company callously refused to issue a refund, leaving me to bear the financial burden of their deceitful actions. In light of this appalling experience, I have made the decision to close my account with Storagetreasures.com Their disregard for integrity, accountability, and customer satisfaction is utterly unacceptable, and I refuse to support a company that operates with such flagrant disregard for its customers. In conclusion, my experience has been nothing short of a nightmare. From the manager's deceitful actions to the company's refusal to provide adequate customer service, I strongly advise against entrusting your belongings to this unscrupulous organization. Avoid Storagetreasures.com and Storage King USA at all costs, lest you fall victim to their deception and incompetence.

I'm so disappointed in Zephyrhills Storage King! No one ever answers the phone or calls you back or even comes into the office at this location. I moved out and made sure I gave the 10 day notice and then I was charged for another month. I was told by someone at the Lakeland office that a refund needed to be discussed with the DM. Rented on Jan 15 moved in and vacated the unit on Feb 1. I was charged for Feb through March. Then billed for March through April. I got ahold of someone by using the chat return call on the website. Finally issued my refund, and the unit was actually closed in late March.

I have been renting from them for about 2 years now. I lost my job back in October of 2023 and the site manager and the worker are pretty nice people, but they can never work with me when it comes to my bill being due. However, always make a way to pay even if I'm a little late. This time I was 32 days past due and normally my bill is like $56 which it has gone up, but when I am late it goes up to $73. They actually tagged on $200 more because I'm 32 days late and told me that I even have to call in but now it is locked and so I have to wait for them to auction it off and send me an email or something like that. I asked to speak to headquarters and the reception is basically told me to reach out to the district manager and he or she will get back with me but this is ridiculous! I'm going through hardship and no one can help me! Then when I look at the new prices for the same size storage unit it's like $21! I am paying almost $60! I would not rent a storage with them. Now, according to the receptionist I have to wait for them to reach out to me about my property been auctioned off! I am in disbelief! I just think that they should be able to assist those who are having hardship! It will not hurt their pockets because they're filthy rich!

Worst place to store anything. My unit and others on my block were broken into and no cameras got anyone breaking into units and it was so much of a hastle trying to get the insurance to pay. As a matter of fact they did not pay me my $3,000 worth of items that were stolen even I submitted receipts for majority of all items stolen. Worst storage place ever.

Outside unit rains inside from the outside top back area and lizards also comes inside. I informed them about this 1-2 years ago. It should be discounted until it is fixed.

Horrible!!! Had my Food Truck Towed because they claimed they didn't know who was the owner. Never mind the fact that I had to provide all of my information showing ownership, insurance, and contact information. It was accidently parked in the wrong space. But rather than do diligence to locate the correct space and owner, they chose the more costly option for me the customer. Cost me $1000 to get my vehicle. Not to mention possible damages to the vehicle. I would say more but just more of the same. They are the worst....don't store your shoe box with them!