Storage King USAReviews of storagekingusa.com

PLEASE PLEASE DO NOT DO BUSINESS WITH THESE FOOLS! SHUT THERE BUSINESS DOWN! SHOW THEM WHAT THEY DOING IS NOT RIGHT! PLEASE IF YOU READ THIS DO NOT DO BUSINESS WITH THEM! ALL THESE BAD REVIEWS WE ALL ARE NOT LYING ON THESE PEOPLE! EVERYONE HAS THE SAME STORY! MY STORY I RENTED A UNIT FROM THEM STARTING AT 115.00 PLUS 14.00 INSURANCE! I WAS TOLD THIS IS ALL I HAVE TO PAY! MONTHS LATER I LOOK AT MY ACCOUNT THEY STATED TAKING 155.00 OUT MY ACCOUNT I TALK TO THEM THEY SAID WELL OUR RATES WENT UP AND I SAID HOW YOU ALL JUST GOING TO TAKE MONEY OUT MY ACCOUNT WITH OUT MY PERMISSION SMDH! THEY THEN SAID WELL WE SENT AN EMAIL NOT EVERYONE LOOK AT EMAILS! SO TODAY I WAKE UP THEY DEDUCTED 259.00 OUT MY ACCOUNT SAYING WE WENT UP ON RENT WTF! SO YOU CHARGING ME MORE THEN DOUBLE NOW WHAT I STARTED WITH SMDH THIS IS ABSOLUTELY NOT RIGHT! I BEEN A LOYAL CUSTOMER FOR TWO YEARS THEY CHARGED ME 115.00 WHEN I FIRST CAME TO THEM ALMOST TWO YEARS AGO AND NOW I WAKE UP THEY CHARGE MY DEBIT CARD 259.00 WTF I AM GETTING MY STUFF OUT THIS WEEK THIS IS ABSOLUTELY NOT RIGHT OR OK! PLEASE PLEASE IF YOU READING THIS DO NOT DO BUSINESS WITH THEM GO SOMEWHERE ELSE DO NOT BELIEVE ANYTHING THEY SAY NOR THE EMPLOYEES THEY ARE GREEDY AND LIERS! FYI MY STORAGE UNIT STARTED ON THE 11TH OF EVERY MONTH THAT IS THE DAY THEY TAKE PAYMENT OUT THAT WAS SUPPOSED TO BE 155.00 AFTER THAT INCREASE! I WAKE UP ON 4/1/25 AND THEY TOOK 259.00 OUT MY ACCOUNT ON THE 1ST SMDH I DID NOT AUTHORIZE THIS TO BE TAKING OUT ON THE 1ST NOR DID I GIVE THEM PERMISSION TO TAKE 259.00 DOUBLE WHAT I STARTED WITH MORE THEN DOUBLE THE IS 100 PERCENT INCREASE

If I could give Storage King USA les than a star I would. THIS IS NOT A COMPANY YOU WANT TO DO BUSINESS WITH! They are greedy and have no morals. I am being charged more than 100% more now than when I started. Their costs have not increased by 100%. We are hurting, they want more and could not care any less about you the customer. We have been good customers for three years. Do yourself a favor, find another company to work with! Simply terrible and greedy people run this company. Run away!

I am writing as a deeply dissatisfied customer to express my frustration with the poor service I received at your Tallahassee location (942 SW Capital Circle). As a loyal client for 4 years and 7 months, I have never missed a payment but was penalized with a $30 late fee due to miscommunications and management failures. Here are the key points: • On 1/7/28, I called to inquire about moving out. I was informed I could move out by the 15th or make a payment to continue my rental. • I assumed my rental would continue without disruption since I did not move out. • On 1/14, I called to confirm my intent to stay another month. • On 1/16, I received an email about my account being past due, and a late fee was assessed. When I called to dispute it, I was told a manager would call me back. • Despite multiple follow-ups, my call was returned on 1/27, over 10 days later. During my call with manager Sam, I was acknowledged as a great client but told late fees are removed only for issues on your end. I highlighted problems stemming from: 1. Lack of communication about auto-pay policies. 2. Delayed responses regarding payment inquiries before the late fee. Despite thes noted issues on their end, no accommodation was made. I paid the full amount of $194, including the $30 late fee, and requested a resolution (e.g., a discount or alternative storage option), but none were offered. This experience has left me feeling disrespected as a loyal customer. I demand: 1. A refund of the $30 late fee due to your team’s failure to communicate. 2. A formal acknowledgment of the inconvenience caused. I plan to vacate the unit before February 15th and will share this experience in negative reviews regardless if no resolution is provided. I look forward to their immediate response and refund of $30. If I do not hear back within five business days, I will escalate this to corporate management and consumer protection agencies. Sincerely, Kenyatta Rosier Loyal Customer since June 2021

Storage king will get you in there with great online prices but wait until that special is over! They will raise the price more than double! The facility off Euclid Ave. has pot holes , broken fences and has changed management several times and the woman in charge now is so rude! They get you in with cheap deals and then they rip you off with high increase payments!!

I rented several units at the facility in Hixson Tn. I was broke into twice and had a rat infestation. This all occurred in several years of renting. This company then raised rates to almost double of my initial rate. They sold the facility in Hixson Tn to another company. I was told it raised the company revenue to get maximum value out of the company the renters paid the price. You can’t get in touch with the regional manager and she didn’t come around but twice a year. I called the main office in New York City just to get no help with problems at this facility. The police was on the property a lot with people having other problems. The new company that’s now managing the property has done a great job fixing a lot of the problems. The biggest thing regional managers do have an open door policy to fix problems and run it with integrity I fill so much safer at this facility now. Please be aware from renting from storage king usa

We have an A/C unit leaking into our unit currently x 8 days. I just found out yesterday while going to the unit. They did try contacting me about the leak, but apparently had wrong contact numbers for us. Regardless, I asked if an A/C repair person had inspected the A/C leak. She said no because the leak stopped (as it was actively leaking). I said it is still leaking, and the reason it temporarily stops is when the A/C unit turns off. She would not call an A/C repair person last night, and we were in unit several times today, and A/C is still leaking into our unit. I have already obtained a new storage unit elsewhere from a different company. Update on 11/17/2024: We removed damaged items and started moving things to a new storage unit elsewhere. A/c continued to leak when unit was running, and would slowly stop leaking when A/C unit turned off. Obviously Storage King still has not had an A/C person out to fix the problem. This is neglegence. Radio Road Location: Naples, FL Storage King

I rented my unit just a few months ago for three reasons: 1) I was told the introductory price I paid would not go up, 2) the facility said there was 24-hour access, and 3) carts were available to move your items. All of these claims have been proven to be false. My rate has already been increased, 24-hour access is never an option, and carts are only available at the office, which is rarely open. Phone calls are rarely answered, and messages take days to be returned. Their record-keeping is shoddy, as I was asked if I wanted to keep my reservation for a unit in a size that I had never requested and after I'd been a renter for two months. Nothing that they advertise is true and getting help, either in person or via phone, is nearly impossible.

Absolutely the worst customer service I’ve ever experienced. No one ever picks up the phone, and it takes over a week and a half just to get a call back. Prices are constantly increasing without notice, and they frequently charge late fees even when they fail to update their online portal on time. Dealing with this company has been nothing but frustrating. I would not recommend them to anyone.