Storage King USAReviews of storagekingusa.com

You don't want this company they jack up their prices Every year and absolutely no justifying it whatsoever just have somebody sit behind a desk for a few hours Monday through Friday 99.9% of the time doing nothing

I attempted to lease a unit but to get my gate access i was supposed to come in and show proof of ID. I hadnt been able to make it since the store manager at 4068 E Fort Lowell Rd, Tucson, AZ 85712, Mariah, had closed early both days i arrived. I emailed about wanted to cancel and a refund and neither happened. Just today i got an email about a due balance which shouldn't be since i canceled and requested a refund. I understand there isnt a refund policy but i never even entered the facility. I was supposed to come in to confirm my ID and the manager was blatantly neglectful of my email, my issue and kept cutting me off on the phone. She refused to give me her last name for this complaint as well.

The representative, Wanda was very patient and helpful. Walked me through the entire process. Thank you very much Wanda.

Started out with less than a hundred dollars and ended up being almost 200... ridiculous.. Your storage didn't have light the roof was leeking and you have mice which all damaged my goods and on top of it all you kept raising prices on me lto the point that I felt like I was the only one paying you..manager was great but everything else was terrible.. You guys are rubbing people without any notice on top of providing terrible service.

I have stored my stuff at the Storage King on Johnston Parkway for the past four years. Because the fees have been rising astronomically, I decided to clear out my storage. While I was clearing my storage, I saw mold growing on my furniture and books. I have chronic sinusitis, nonallergic rhinitis, and asthmatic tendencies. I would have finished cleaning my storage, but I cannot take mold-infested stuff inside my car because of breathing difficulties. Throughout the years, I spent between $6,000-$8,000 on storage fees, and the things I wanted to preserve, like my brown leather couch and solid wood table, are no longer salvageable. Numerous times, I contacted the corporate office and local site, and they have been nonresponsive. I had my things in a climate-controlled storage unit. Evidently, there had to be water leakage, and a time when the air conditioner was turned off. My wine case had melted candle residue on it. Storage King has a problem with retaining people. They want to charge me fees while I clean out the storage, and they tell me I have to pay someone to get my damaged stuff out of the storage. I would have been done clearing out the storage if they had responded to my concern earlier this month without delay and paid attention to the temperatures of their storage units. As I clean out the storage, I am determining how much damage has been done to my things. This organization owes me money because of its employees' incompetence and the damage to my stuff. The stuff that was destroyed is irreplaceable. I need my money back for the emotional trauma this incident has caused me.

This place is a complete joke! Our family is paying them monthly now for over a year. I came all the way out from Idaho to Michigan to help my mom get her stuff and they have some ridiculously rigid policy in which they won't release our stuff nor allow us to get our own stuff because only my mom's (common law) husband, my step dad's name is on the paperwork. Even though he is requesting and actually demanding to allow us to get the stuff because he's immobile. Hateful snakes!! No wonder all these other negative reviews! I wish they would have checked them out in advance. Do your homework!!! Seems like they love to benefit from this kind of "soft" robbery. If they can't get the stuff while I'm here they are not mobile enough to get it. It's theft!!! We'll be looking into legal action. -5 stars!!!! Find someone who likes the customers who keep them in business!!!!

Terrible customer service,system doesn't allow debt cards,I had to call and let them run my card,my girl Luanne retired,after that hell went,they charged extra $10.00,that adds up,then hours of open location were not there,3days, 3hrs???How can you run business that way,you don't,so then no way to pay my bill,now they charge $300 for lein???Wtf is that crap...Storage king steals money,,,,shut them down...

Scam of a company that will raise rates every 6 months or less. My original rate was increased by 100% in less than a year.