Storage King USAReviews of storagekingusa.com

These people are unconscionable thieves. I would put my stuff ANY place but at storage king. I am signed up for autopay. In April 2022 I called them to change my credit card information. The manager of the facility in Cleveland (Johnston Parkway) wrote down the expiration date info wrong and it declined in May. They didn’t send me the info that it declined until 6 days later. By that time, the late fees were already applied. I called and to straighten it out and they told me they sent an email earlier telling about the card being declined but I didn’t receive it. They didn’t care and said the late fees can’t be waived. Period! I asked who made that rule and they told me the district manager. I asked to speak to the district manager and was told I would receive a call back. I have since called three more times to speak to a district manager. It’s been 11 days and I haven’t received a call back yet. In the meantime, they took the payment AND the late fees from my account even though I DIDN’T authorize the payment. Still haven’t received a call back. This is theft and I am looking for an alternative at the moment. This company is completely unethical and I would NEVER RECOMMEND THEM! **UPDATE** after several more attempts to resolve this matter, and after letting them know I was going to social media, a district manager actually called me back. They agreed to remove the late fees and took 25% off my month’s rent. I appreciated the compensation but it should have happened the first time I called.

Great experience at the Storage King, good manager, Alecia, very efficient and good attitude. Well run facility.

I was very impressed by how I was treated. I called first and Paul was very professional and very helpful. I went I. To sign my contract and was greeted by Paul right when I walked in. He was very organized and ready for me when I arrived. He showed me the unit and it’s was very clean and exactly what we needed. S&W Supply.

These people are horrible even if you have been in the hospital and are only behind two or three months the charges are outrageous just because they want to keep your unit I do not recommend this unit to anyone I am in the very process of filing charges against them the manager in the fort Pierce Florida location her name is Zoraly Alveres has refused to even give me any kind of bargain to get my unit back just because they want to keep it..

They over charged.me. Then when I came in to pay after making an arrangement they said it was now higher and they added a lien fee . Then they stole of .my purses . To make worse they didn't even have what was auctioned off they had half of it and owing for a storage doesn't give. 19thave manager chance the right to allow Amanda or anyone else to take my stuff . And here's even better they rented me. A storage with someone else's dresser in it. .so I say I can prove what I had in there and what was won at auction wasn't even all there . Shady ass. People chance and Amanda .stay away from storage king on 19th and peoria

I lost my job due to covid, I was late for the first time and charged a $60 late fee. I was late a second month by 2 days and charged a restocking fee of $102 dollars and threatened by email, mail and phone that my belongings would be sorted and up for auction if I did not pay the balance in 2 days time. I was a long term customer, horrible place, horrible staff and no 800 number to call so there is no customer service. Nazi company!

This is the utmost most HORRIBLE HORRIBLE unwilling to help the customer, place to rent! DONT DO IT. I have been a customer for 7 years and these new owners are the worst. Corporate is rude and unwilling to help you out. However, the local staff are kind, understanding and willing to take the time to help and explain exactly what's going on with account! But they can only do so much. Decisions have to be made by corporate and their decision was NOT TO HELP. I have been trying to pay the balance minus the late fees so there will reflect a payment and GOOD FAITH that I want to keep my belongings. Well now with this new management, all balances have to be paid all at once or they wont accept your money. So then late fees, lien fees get added on getting me deeper in the hole. ITS CORPORATE who doesn't care about their customers. All they care about is the money. I happen to be in the office when the local manager was on the line with his supervisor and that man was so ugly and rude regarding my request (he didnt know I could hear him!). GUESS WHAT! HE SAID NO into looking into my account and that I needed to pay in full than after they get their monies that he would look into my account! That is pure EVIL and wrong. They are charging me something that they shouldn't be. Which again the error is on their end. So screw the customer is what their actions are saying. DONT RENT HERE.

They refuse to work with us. Chance gave us the corporate number and said they would work something out with us because my mom got Covid and lost her job. We called them and they said that Chance was supposed to do it. I wish they’d quit passing the buck off and take responsibility. We are trying to keep our stuff. Fricken ridiculous. I wouldn’t recommend this crooked place to my enemy. I don’t know how they sleep at night. No remorse whatsoever. Evil place.