Storage King USAReviews of storagekingusa.com

The unit in Garland TX off I-30 is unsecure and ran by incompetent individuals. In speaking with Tressa and Danny Stewart, although they promise video security, they are not allowed to access it due to the previous on-site manager leaving with the "black binder" that has the passwords. Unfortunately we discovered this when our unit was broken into. Upon speaking with the Garland police department, they advised us that we were the 7th unit that had been broken into in the last two months. All appear to be inside jobs in the climate controlled area with no camers.

If I could give this place a zero, believe me I would!! Let me start by saying, THESE PEOPLE ARE CROOKS and run FRADULENT AND UNETHICAL PRACTICES! Dylanna, the property manager is RUDE and he needs to be TERMINATED!! Before Storage King USA took over, I had no problems with My Space. I have had issues with them for 3 months now and was told my lease with them will be terminated on October 6, 2022. Mind you, I went and removed all of my belongings on 10.2.22, but I had to return to put a mattress and box spring back in because I didn't have a place for it until the 6th. On October 3, 2022, I received a message stating I have a past due balance of $113, WOW! Really! How do you charge someone $113 for a month of rent and you were terminated on 6 days in?? Crooks, right? I called and left a message for Dylanna to have someone call me back. His manager called me on 10.4.22. I explained the situation to her. She stated that she was never aware of the termination. I told her that I received a Lease Termination Notice from Dylanna on September 6, 2022. She said she wasn't aware of the notice and if I wanted to stay I could. I told her that I have taken my business elsewhere and I will have everything out of my storage by the 6th. She then said that she could not remove the charges because I still have items in the storage and the due date for the storage is 10.1.22. If I would have removed all of my belongings by the 10.2.22 then there would be no charges, which is stated in the terms and conditions (which I never received). So, you gave me a notice to be out by the 6th and on top of that charging me to be kicked out! This place is a joke! Management sucks! PLEASE GO ELSEWHERE! I also went in and there were mice droppings all over my stuff! Just disgusting! I told the manager that I will pay a prorated fee for 2 days, because yes, I went back and removed the mattress on 10.4.22. She told me she couldn't help me and if I don't pay, my account will be turned over to collections. WOW! This place has made my last 3 months of life hell. I am glad that I took everything out of their facility, so I don't have to deal with them any longer. I never received the terms and conditions, and when I told Dylanna, he said oh you don't have to receive it. How do they get away with this? Something needs to be done. I have filed a complaint with the BBB and hopefully something will be done with the way they run things over there. I don't know how the other facilities are ran, but please stay away from this one. They are less expensive than others and now you know why. Paying more somewhere else is worth not having a headache and putting up with this!!

This company is TRASH! Not only if the Pasadena location horrible (where the woman sits inside and smokes weed clearly on her “sneak away” break times and tries to blame the Hispanic men whom come in to help work on the facility BUT the area manager for I’m assuming Pasadena/Houston area miss Stephanie is a LIAR. My husband was on life support and I let this facility know in fact that’s why his unit was behind a couple months on rent BUT when I went to make the payment on my rent I was told the completely incorrect dates along with charges and when I went to pay I had an outrageous $110 “lien” fee added on top of my two months of late payments in which I also explained to not only my facility manager BUT the main area manager and spoke with her in a very LENGTHY conversation explaining that I had to return home from being overseas early due to m my husband being sent to ICU but also that since I had to be out of my main homeland job for FMLA without pay I was not receiving any sort of income at the time for 12 weeks until I returned but we also on top of all of this chaotic mess were in the middle of being evicted due to our landlord selling our unit to new buyers and them lying and kicking us out when we were told they we going to allow us to stay…. But BACK to the main issue at hand… not only did Stephanie never get back in touch with me when she supposed to speak to my facility manager and go over some pretty serious unprofessional phone calls BUT when I had tried to reach SOMEONE to reinterate that I wanted to MAKE SURE somehow someway if we can put some sort of medical hold/hardship hold on both our units because We had very important items inside plus very sentimental on top of it and my military items and classified paperwork and gear BUT also my ate brothers memorialbia items after his passing a couple years ago… when I finally reached my locations manager she literally told me when I wanted to make sure and be reassured to PLEASE not sale our units/auction them because we would have the funds once j returned back to work she literally told me “SHE WASHED HER HANDS OF HANDLING ME AND OUR ISSUE AND THAT I NEEDED TO SPEAK WITH STEPHANIE.” Well not only was that completely trash ass attitude… which btw her name is Kameesha but also who does such a thing and goes and never contacts the customers back for instance I called after weeks of NEVER hearing a word back from miss Stephanie BUT I wrote an email and I called this last Thursday and the witch with a capitol B never called me back so I called the never Friday and was told that they “apparently” emailed me paperwork on the 21st of September to off me a percentage to pay which I NEVER RECEIVED…. In which this company should have reached out to me UNTIL they reached me in which they had my number and knew to also leave a VM… and nothing was done if the sort so this last Friday when I called I was told not only was my entire unit AUCTIONED Off on a Thursday (likely the damn day I called and never got an answer nor a call back!) but my husbands whom was in the hospital intubated his unit that we shared was also auctioned off…. Who does this sort of thing to people whom have stayed in contact and asked over and over what can be done to save our items before we can pay the white lump sum off and low and behold these people never ever bad intentions of helping us out. I have YET to get ahold of CORPORATE for this company In which that is the EXACT contact I wanted to begin me and neither location would give me the contact at all…. Seems odd. Now we are looking into trying to file some sort of snall claims lawsuit or something along the lines of sueing this place and/or these women have repercussions of not doing a professional job the proper way not have decent human decency nor care and concern for those who are going through a rough time but made sure they stayed in top of keeping them overly informed on what was going on.

This storage facility is TRASH. The location in Houston Texas (Gulf freeway) is RIDICULOUS. The fat lady that sits in the front is rude and really really ridiculous. They refuse to work with their customers, and they over charge you in late fees and threaten to take your stuff to auction. I honestly believe they look through your stuff to determine if it's worth Selling and half of them probably keep your stuff for themselves. Trust me, they are not paying their so called “managers” that much money so they probably keep your stuff for themselves but regardless; this company is TRASH! Find another storage unit and stay away from this rude nasty and ridiculous facility!

Michelle at location 065 in Pensacola Florida has been absolutely wonderful in many ways, from helping me last April to downsize my mother's storage unit to what we currently needed to today when she walked me through setting up an online account in order to make online payments. She has natural customer service skills that you just can't teach someone. So glad she is working at the Olive Road location. : )

A shout out to Matthew he was so polite an such a big help to us thank u Matt.

Great service from lady’s Who work there very friendly and very kind I was having a very Stressful time moving and the lady’s was a ton of help it’s hard to find people like them anymore more ❤️❤️🙏🏻🙏🏻

For almost a year, there was no office on site. I went there 4 times and needed to call someone each time. Now there's an office but it's closed on weekends. I'm also moving all my belongings from 2 units on the 4th, but I have to pay a full month - no prorating.