Elaine M.
I’ve been trying to get a refund since…
I’ve been trying to get a refund since the moment I pressed enter on the order. They mistakenly charged me for an extra pair of insoles so I just wanted to cancel altogether. I’ve been given the run-around for weeks. First they said it couldn’t be cancelled. It’d already been shipped (within 2 minutes of placing the order) That I just need to return them when they get to my house. They were shipped over a week later. Then they offered to refund me 40% of I wanted to keep the insoles. I declined. As of now - after 11 emails back and forth - they said they cannot process my refund. I’m out $56. And they hurt my feet. Do NOT buy these insoles unless you know you want to keep them! The fact that I could try them out and return them if necessary was the reason I chose these over other insoles. They fooled me!
Response from StepprsJun 2, 2026
Hi Elaine, We’re sorry to hear this and appreciate you taking the time to share your feedback with us. We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Emily



