StepprsReviews of stepprs.com

Response from StepprsJan 6, 2025

Dear Lee, We sincerely apologize for the significant delay in receiving your order placed on December 1st and for the frustration caused by the slow delivery and communication issues. We understand your disappointment and want to assure you that we are taking immediate steps to address this situation and improve our services. We acknowledge that the delivery time was longer than expected, and we apologize for the inconvenience this caused, especially as it impacted your holiday plans. We are continuously working to improve our shipping processes and reduce delivery times. Regarding communication, we understand your frustration with the delays in our responses. We are actively working to improve our response times and communication channels to ensure a more timely and effective customer experience. We also understand that you initiated a dispute with PayPal. We will be happy to work with PayPal to resolve this matter amicably. We value your feedback and will use it to improve our operations and ensure that similar delays and communication issues do not occur in the future. We appreciate your patience and understanding as we work to address these concerns and improve our services. Sincerely, The Stepprs Team

Response from StepprsJan 6, 2025

Dear Nope, We sincerely apologize for the significant delay in receiving your order (order number 57801) and for the lack of communication regarding its status. We understand your frustration and want to assure you that we are taking immediate steps to address this issue. We understand you've reached out through Trustpilot, but for the fastest resolution, we recommend contacting our dedicated customer support team directly via email at [email protected]. We strive to respond to all emails within 48 hours, and a representative will be happy to assist you with your order. We will investigate the cause of the delay and provide you with an estimated delivery date or arrange for a full refund as soon as possible. A member of our customer support team will reach out to you directly to discuss the situation further and provide you with a personalized update on the order's status. We value your feedback and understand the importance of resolving this issue promptly. We are committed to improving our order fulfillment and customer service processes. We appreciate your patience and understanding as we work to resolve this matter. Sincerely, The Stepprs Team

Response from StepprsJan 6, 2025

Dear Yvonne, Thank you for your updated review and for bringing the order delay to our attention. We sincerely apologize for the significant delay in receiving your order and for the frustration caused by the extended delivery time and the lack of communication. We understand your disappointment, especially as the order was intended for your daughter who is experiencing foot pain. We are glad to hear that you have now received the insoles and that you are finding them to be of good quality. Regarding the delay and communication issues, we understand your frustration. We are actively working to improve our shipping processes and communication channels to ensure faster and more reliable delivery times and provide timely updates to our customers. We value your feedback and will use it to improve our operations and ensure that similar delays and communication issues do not occur in the future. We want to take a moment to address the safety and quality of Stepprs insoles. To ensure you receive genuine Stepprs products that meet our strict quality and safety standards, we highly recommend purchasing directly from our official website at www.stepprs.com. We cannot guarantee the safety or quality of Stepprs insoles purchased from unauthorized retailers, including Amazon or other third-party marketplaces. We appreciate your understanding and patience. Sincerely, The Stepprs Team

Response from StepprsDec 30, 2024

Dear Peter, We sincerely apologize that the size 43/44 insoles you received did not fit as expected. We understand your frustration and want to assure you that we're taking immediate steps to resolve this issue. To help us better understand and rectify the situation, please provide us with your order number. This will allow us to investigate the specific order and determine the best course of action. We offer a variety of sizes to accommodate different shoe sizes. However, we understand that sizing can sometimes be challenging. We are always looking for ways to improve our sizing information and make the selection process easier for our customers. We value your feedback and will use it to improve our sizing guides and product descriptions. Please reach out to our customer support team at [email protected] for further assistance. We can discuss options for finding a suitable free replacement. We appreciate your patience and understanding as we work to resolve this matter promptly. Sincerely, The Stepprs Team