DAVID S.
Awful company I contacted them withi 1…
Awful company I contacted them within 1 minute of my order as they had the wrong address They still sent you wrong address. I have asked for a credit which bus within their terms but they ignored me Do not buy from them whatever you do
Response from StepprsApr 11, 2025
Dear David, We sincerely apologize for the error with your shipping address and the subsequent difficulties you've experienced. We understand how frustrating it is when an order is sent to the wrong address, especially when you contacted us so quickly to correct it. We are taking this issue seriously and are investigating why the incorrect address was used despite your prompt notification. To help us resolve this for you as quickly as possible, please contact our dedicated customer support team directly at [email protected] with your order number. We aim to respond to all inquiries within 24 hours. Once we have your order number we will verify the address you originally provided and the address to which the order was shipped. We will look into the tracking information to understand what happened during the delivery process. We will promptly send out a free replacement or issue a refund for your order, as per our terms. We value your business and are committed to ensuring your satisfaction. We apologize again for this error and the inconvenience it has caused. Sincerely, The Stepprs Team