StepprsReviews of stepprs.com

Response from StepprsJun 13, 2025

Hi Marcus, We’re really sorry to hear your order was never delivered and that you haven’t received a response from our team - that’s absolutely not the experience we want for our customers. Please email us again at [email protected] with your order number, and we’ll prioritize resolving this with a full refund or a replacement. We truly apologize for the inconvenience and appreciate your patience. – The Stepprs Team

Response from StepprsJun 22, 2025

Hi there, Thank you for sharing your experience! We’re really glad to hear the cushioning is helping your heel feel better. Your feedback about the arch support is also appreciated — we’re always working to improve and develop options that better meet different needs. Thanks again for trying Stepprs! The Stepprs Team

Response from StepprsJun 22, 2025

Hi Anthony, We’re so glad to hear your feet are feeling more comfortable with Stepprs in your boots and trainers — that’s exactly what we love to hear! ❤️❤️ Thanks for the awesome feedback and for being part of the Stepprs community. The Stepprs Team

Response from StepprsJun 22, 2025

Hi Michael, Great to hear the insoles fit well in your shoes — that’s exactly what we aim for! Thanks for giving Stepprs a try, and we’re here if you ever need anything. The Stepprs Team

Response from StepprsJun 12, 2025

Hi Kostas, We’re really sorry to hear your order hasn’t arrived and that you haven’t received an update on your refund request. That’s not the experience we want for our customers. Thank you for sharing your order number - we’ll look into this right away and make sure your refund is processed as soon as possible. You can also email us directly at [email protected] if you’d like to confirm any further details. We appreciate your patience and sincerely apologize for the delay. – The Stepprs Team

Response from StepprsJun 12, 2025

Hi Matt, We’re very sorry to hear that your order never arrived despite multiple attempts - and even more sorry that you didn’t receive the resolution you deserved. This isn’t the experience we want anyone to have. Please email us at [email protected] with your order number, and we’ll make this right with a full refund or a fresh shipment, no questions asked. Thank you for your patience, and again, our sincere apologies. – The Stepprs Team