StepprsReviews of stepprs.com

Response from StepprsJun 12, 2025

Hi Brendan, Thank you for your honest review. We’re glad to hear the insoles helped relieve your pain at first, but we’re sorry to hear the comfort didn’t last as long as expected. Your feedback about the padding wearing down after a few weeks is really helpful, and we're always working to improve the durability of our product. If you'd like to explore a replacement or a refund under our 100% Satisfaction Guarantee, please email us at [email protected]. We appreciate your support and hope to improve your experience moving forward. – The Stepprs Team

Response from StepprsJun 12, 2025

Hi Jill, Thank you for your feedback. We're sorry to hear that your insoles wore down so quickly — especially with how much time you spend on your feet each day. That’s not the lasting support we aim to deliver. Our insoles are designed for regular all-day use, so they should last longer than a month. Please reach out to us at [email protected] and we’ll be happy to send a replacement or issue a refund under our 100% Satisfaction Guarantee. We appreciate you giving Stepprs a try and hope to make this right. – The Stepprs Team

Response from StepprsJun 12, 2025

Hi Bayer, Thank you for your honest feedback. We're really sorry to hear that the insoles didn’t help relieve your pain, especially in the heel. We know how frustrating it is when you're looking for relief and nothing seems to work. While many customers find Stepprs helpful, we understand they’re not a solution for every condition. Please email us at [email protected] so we can offer a full refund under our 100% Satisfaction Guarantee. We appreciate you giving us a try and wish you the best with your upcoming visit to the podiatrist. – The Stepprs Team

Response from StepprsJun 12, 2025

Hi BB, Thank you for your feedback. We're glad to hear the insoles offered some relief for your high arches, but we’re sorry to hear about the foot fatigue when you're not walking for exercise. It sounds like you may need a bit more targeted support for everyday wear. We’d love to help find a better solution or offer a refund under our 100% Satisfaction Guarantee. Please email us at [email protected] and we’ll take care of it. We appreciate you giving Stepprs a try and sharing your experience. – The Stepprs Team

Response from StepprsJun 12, 2025

Hi Mike, We’re very sorry to hear about the lack of communication and delay with your order. That’s not the experience we aim to provide, and we understand how frustrating this has been. We truly apologize for not getting back to you within our promised timeframe. Please email us directly at [email protected] with your order number so we can personally look into this and either issue a refund or get your order out immediately. We appreciate you bringing this to our attention and would like the chance to make things right. – The Stepprs Team