StepprsReviews of stepprs.com

Response from StepprsJun 14, 2025

Hi Fnu, We’re truly sorry to hear your order hasn’t arrived and that you haven’t received an update from our team - that’s not the level of service we aim to provide. Please email us at [email protected] with your order number, and we’ll prioritize getting this resolved immediately, either with a full refund or a replacement. We sincerely apologize for the delay and appreciate your patience. – The Stepprs Team

Response from StepprsJun 14, 2025

Hi Dennis, We’re very sorry you still haven’t received your order - especially after multiple attempts to reach out. That’s absolutely not the experience we want for our customers. Please email us again at [email protected] with your order number, and we’ll immediately send out your US Men’s size 12 or issue a full refund, whichever you prefer. We truly appreciate your patience and apologize for the inconvenience. – The Stepprs Team

Response from StepprsJun 22, 2025

Hi Jones, Thank you for taking the time to share your experience — and we’re sorry to hear your first shipment was lost. We’re glad the second one arrived safely. It’s true that results can vary depending on the shoe style and foot type, and we appreciate your honest thoughts on how they’re working for you so far. If you find they aren’t providing consistent relief, you’re always covered by our 90-day satisfaction guarantee, and we’d be happy to help with a return or refund if needed. Let us know how we can support you further. The Stepprs Team

Response from StepprsJun 13, 2025

Hi Kevin, We’re truly sorry for the delay with your order - especially after being given multiple conflicting delivery timeframes. That’s incredibly frustrating, and we understand why you’re disappointed. Please email us at [email protected] with your order number so we can issue a full refund or send a replacement immediately. We appreciate your patience and the chance to make this right. – The Stepprs Team