StepprsReviews of stepprs.com

Response from StepprsJun 15, 2025

Hi Malcolm, We’re sorry to hear that you didn’t experience any improvement after using the insoles and that you haven’t received a response from our customer service team - that’s not the standard we strive for. Please email us again at [email protected] with your order number, and we’ll make it right with a full refund or further support. Thank you for your patience and for giving Stepprs a try. – The Stepprs Team

Response from StepprsJun 15, 2025

Hi Joey, We’re very sorry to hear that your order (#131269) never arrived and that you haven’t received a response from our team - that’s completely unacceptable and far from the experience we aim to provide. Please email us again at [email protected] and include your order number in the subject line so we can prioritize resolving this immediately with a full refund or replacement. We sincerely apologize for the delay and lack of communication, and we appreciate you giving us the chance to make things right. – The Stepprs Team

Response from StepprsJun 15, 2025

Hi Buddy, Thank you for your feedback. We’re sorry to hear the shipping took longer than expected and that the discount didn’t apply properly - as well as the insoles not meeting your expectations. Please email us at [email protected] with your order number and we’ll be happy to look into your discount and offer a refund if you'd prefer. We appreciate you giving Stepprs a try and sharing your experience - it helps us improve. – The Stepprs Team

Response from StepprsJun 15, 2025

Hi Alejandro, We’re very sorry to hear that your order never arrived. That’s not the experience we want for our customers. Please email us at [email protected] with your order number, and we’ll make it right immediately - either with a full refund or a replacement. Thank you for your patience, and again, our sincere apologies. – The Stepprs Team

Response from StepprsJun 15, 2025

Hi RJ, Thank you for your honest feedback. We’re sorry to hear the insoles didn’t provide the level of arch support or fit you were expecting - especially when dealing with plantar fasciitis. We completely understand how important proper support is. Please feel free to email us at [email protected] with your order number, and we’ll be happy to offer a full refund under our Satisfaction Guarantee. We appreciate you giving Stepprs a try and sharing your experience. – The Stepprs Team

Response from StepprsJun 22, 2025

Hi Antonio, Thank you so much for your review! We’re really happy to hear that you’re satisfied with your purchase and enjoying the product. It’s great to know Stepprs is delivering the comfort you were looking for. If you ever need anything else, we’re here to help. The Stepprs Team

Response from StepprsJun 15, 2025

Hi Joe, We’re really sorry to hear that not only did your order take over a month to arrive, but the insoles didn’t provide the comfort you expected - and actually made things worse. That’s definitely not the experience we want for you. Please email us at [email protected] with your order number, and we’ll be happy to issue a full refund under our 100% Satisfaction Guarantee. Thank you for giving Stepprs a try, and again, our sincere apologies. – The Stepprs Team