StepprsReviews of stepprs.com

Response from StepprsJun 16, 2025

Hi Clerkley, We’re really sorry to hear you received the wrong size twice - and even more so that our response didn’t resolve the issue. That’s not how we want anyone to experience Stepprs. Please email us again at [email protected] with your order number and “Wrong Size - Trustpilot” in the subject line. We’ll make sure this is escalated and corrected properly. We truly appreciate your patience and the chance to make this right. – The Stepprs Team

Response from StepprsJun 22, 2025

Hi Ned, Thank you so much for your review — we really appreciate you taking the time to share your experience! We’re glad to hear your Stepprs arrived on time and in great condition. As you continue using them, we hope they bring the comfort and relief you’re looking for — and if you have any questions along the way, we’re just an email away. Thanks again for giving Stepprs a try! The Stepprs Team

Response from StepprsJun 16, 2025

Hi there, We’re truly sorry to hear your insoles never arrived and that the shipping address issue wasn’t properly resolved after you reached out - that’s completely unacceptable and not the service we aim to deliver. Please email us at [email protected] with your order number so we can make this right with either a full refund or a reshipment to the correct address. We appreciate your feedback and the chance to fix this. – The Stepprs Team

Response from StepprsJun 22, 2025

Hi Jason, Thank you so much for your kind words! We’re thrilled to hear that Stepprs are helping you out — especially in a tough environment like a warehouse on concrete all day. That’s exactly what we designed them for, and it means a lot to know they’re making a real difference. If you ever need anything or have questions about getting the most out of your insoles, we’re always here to help. Thanks again for your support! The Stepprs Team