StepprsReviews of stepprs.com

Response from StepprsJun 15, 2025

Hi Dennis, We’re really sorry to hear you’ve been waiting since May 18 and haven’t received a response - that’s not the level of service we promise, and we understand how frustrating this must be. Please email us at [email protected] with your order number so we can resolve this right away with either a replacement or a full refund. Thank you for your patience, and again, our sincere apologies. – The Stepprs Team

Response from StepprsJun 22, 2025

Hi David, Thank you for your review! We’re glad to hear you found the insoles comfortable and helpful for walking — and yes, trimming them for a perfect fit is totally normal. We designed them that way so they can adapt to a variety of shoe shapes and sizes. If you ever need another pair or help with fitting tips, we’re just a message away. The Stepprs Team

Response from StepprsJun 15, 2025

Hola Juan, Lamentamos mucho que el producto no haya cumplido con tus expectativas y que haya causado molestias. Queremos ayudarte con el proceso de devolución. Por favor, envíanos un correo a [email protected] con tu número de pedido y te guiaremos paso a paso para realizar la devolución y reembolso. Gracias por tu comentario - estamos aquí para ayudarte. – El equipo de Stepprs

Response from StepprsJun 15, 2025

Hi Tylecia, We’re truly sorry to hear you never received your order and that your follow-up email went unanswered. That’s not the experience we want for any of our customers. We understand your frustration and completely respect your decision to go through your credit card provider for a refund. If there’s anything we can do to help resolve this further, please don’t hesitate to reach out to us at [email protected]. Thank you for your honest feedback - we’re working to do better. – The Stepprs Team