StepprsReviews of stepprs.com

Response from StepprsSep 23, 2026

Hi Sandra, Thank you for sharing your experience! We’re glad you liked the massage slides, though we’re sorry they didn’t work well with your left foot. We’re happy we could make the refund easy for you, and we love that you found a great way to pass them along through your church garage sale. We appreciate you giving Stepprs a try, Sandra, and we’re glad we could still make the experience a positive one. Thanks again for the 4 stars! -Emily

Response from StepprsSep 22, 2026

Hi Luz, I'm sorry to hear the insoles worked better than others you've tried but unfortunately caused an issue with foot odor. I can understand how disappointing that must be, especially when you were hoping these would finally be the right ones for you. We'd like to look into this and see how we can help. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can check this for you? Thank you for sharing your experience with us. We really appreciate your honest feedback. -Emily

Response from StepprsSep 22, 2026

Hi Patsy, I'm really sorry you're still waiting for your order. I understand how frustrating it is to keep hearing that it's “out for delivery” without actually receiving it, especially after you've already reached out for help. Thank you for bringing this to our attention. We'll take your experience into consideration as we continue working to improve our service and customer experience. Again, I sincerely apologize for the long wait and the frustration this has caused. -Emily

Response from StepprsSep 22, 2026

Hi Brian, Thanks for the great feedback! We’re glad you reached out and that we could quickly fix your order for you. We know how important it is to get things corrected without a long wait, so we’re happy we could make it simple and easy. We appreciate you choosing Stepprs and trusting us to get everything sorted. Thanks again, Brian! We’re glad to provide the service you need and the comfort and support your feet deserve. -Emily

Response from StepprsSep 22, 2026

Hi Michael, Thanks for sharing your experience! We’re glad you caught the size mistake in time and that we could get it changed for you so quickly. It’s great to know you didn’t have to wait around for a response. We want ordering your Stepprs to be easy, even when a small mistake happens along the way. Thanks for choosing Stepprs, Michael. We’re happy to help make sure you get the right fit and the comfort your feet need! -Emily

Response from StepprsSep 22, 2026

Hi Reece, We’re happy we could catch the address issue in time and get it changed for you without any trouble. It’s great to know you were pleased with how quickly everything was handled. We want ordering from Stepprs to feel simple from start to finish, and we’re glad we could make this part of your experience a good one. Thanks for the 5 stars, Reece! We really appreciate you choosing Stepprs and hope you enjoy the comfort and support for your feet. -Emily

Response from StepprsSep 22, 2026

Hi Kaitlyn, I'm really sorry you've been dealing with this for so long. I understand how frustrating it must be to wait two months for your order and then another eight weeks for a refund. I've sent you a request for a few more details so I can look into your case and check what's happening with the refund. Could you please provide your email address and order ID (under the Reference Number)? Again, I sincerely apologize for the long wait and the frustration this has caused. Thank you for bringing this to our attention. -Emily

Response from StepprsSep 22, 2026

Hi Mike, Love hearing that! We’re glad you were able to trim your Stepprs and get them into your shoes easily, and even better that your feet are already feeling so good. We really appreciate you giving them a try. We hope they continue to give you that same comfortable feel and support as you go about your day. Thanks for choosing Stepprs, Mike, and for sharing your experience! -Emily