StepprsReviews of stepprs.com

Response from StepprsSep 23, 2026

Hi Alex, I'm really sorry you only received one pair and that you had to wait over a month and a half for your order to arrive. I understand how frustrating that must be, especially when you were expecting two pairs. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I sincerely apologize for the delay and the missing pair. Thank you for bringing this to our attention. We appreciate your feedback and will use it to help improve our service and product experience. -Emily

Response from StepprsSep 23, 2026

Hi Dave, I'm sorry to hear the insoles haven't helped after giving them a try for a month. I understand how disappointing that must be, especially when you're still dealing with foot pain. I've sent you a request for a few more details so I can look into your refund request. Could you please provide your email address and order ID (under the Reference Number)? Again, I sincerely apologize that our insoles didn't work out for you. Thank you for giving them a try and for sharing your experience. -Emily

Response from StepprsSep 23, 2026

Hi Coty, Thank you for the 5 stars! We’re really glad to hear you’re enjoying your Stepprs and finding them comfortable. It’s always great to know when our insoles make a difference in how your feet feel throughout the day. We appreciate you giving Stepprs a try, Coty! Thanks again for your support. We’re happy to keep your feet feeling comfortable and supported. -Emily

Response from StepprsSep 23, 2026

Hi Mark, Thank you so much for the kind words! We’re really happy to hear you’re satisfied with your Stepprs experience. It means a lot to know you’re happy with your purchase. We’re glad to give your feet the comfort and support they deserve. Thanks again for choosing Stepprs, Mark! We truly appreciate your 5-star review. -Emily

Response from StepprsSep 23, 2026

Hi there, Thanks for sharing your feedback! We’re glad you’re enjoying how our insoles feel, especially with the long hours you spend driving. We’re sorry to hear you’re still feeling some discomfort around your right heel, though. We appreciate the suggestion about adding more support around the heel. Feedback like this is really helpful, and we’ll make sure it’s passed along to the right team. Thanks for giving Stepprs a try! We’re glad you like them overall, and we hope they continue to give your feet more comfort on those long drives. -Emily

Response from StepprsSep 23, 2026

Hi Christine, I'm sorry you've had trouble using the 15% discount from your order card. I understand how frustrating it is to have a promotion included with your purchase and then not be able to use it when you need it. I've sent you a request for a few more details so I can look into this for you. Could you please provide your email address and order ID (under the Reference Number)? Again, I apologize for the trouble, and thank you for bringing this to our attention. We appreciate your feedback and will use it to help improve the customer experience. -Emily

Response from StepprsSep 23, 2026

Hi Joseph, Thanks for your feedback! We’re glad you got a quick response when you reached out, even though the delivery time was longer than you expected. We understand that waiting for an order can be frustrating, so we appreciate your patience. We’re happy we could at least keep the communication quick and clear along the way. Thank you for choosing Stepprs, Joseph. We hope the wait was worth it and that you enjoy the comfort and support our insoles give your feet!

Response from StepprsSep 23, 2026

Hi Miss Young, Thank you for the lovely feedback! We’re glad your request was taken care of quickly and that you didn’t have to wait around for help. It’s great to know you had a smooth experience with our customer service. We appreciate you choosing Stepprs, and we’re happy to provide the kind of service that makes your experience easier from start to finish. Thanks again for the 5 stars! We hope you enjoy the comfort and support our insoles bring to your feet. -Emily