StepprsReviews of stepprs.com

Response from StepprsSep 28, 2026

Hi Kelly, I'm really sorry to hear the insoles have already flattened, especially around the heel where you needed the most support. I also apologize that you haven't been able to get a response after reaching out. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I sincerely apologize for the inconvenience and the lack of response. We'll take your feedback into consideration as we continue working to improve our products and customer service. -Emily

Response from StepprsSep 25, 2026

Hi Efrain, I'm sorry the insoles were too small and you weren't able to use them. I understand how frustrating that must be. I've sent you a request for a few more details. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I apologize for the inconvenience. We'll take your feedback into consideration as we continue working to improve our products. -Emily

Response from StepprsSep 28, 2026

Hi Shamar, We’re glad we could get the refund sorted out and keep you updated along the way. We’re sorry you had to wait so long for your original order, though. We really appreciate you giving Stepprs another chance. We’ll make sure your feedback about the delivery is taken seriously, and we hope your next order goes much more smoothly. Thanks for your patience and for trusting Stepprs again, Shamar! -Emily

Response from StepprsSep 28, 2026

Hi Susan, We’re so happy to hear you’re loving the feel of your Stepprs! That “walking in the air” feeling sounds amazing. It’s great to know the cushioning is making your walks feel smoother and more comfortable. Thank you for giving our insoles a try and for sharing your experience with us. Thanks for the 5 stars, Susan! We’re glad Stepprs are giving your feet the comfort they deserve. -Emily

Response from StepprsSep 28, 2026

Hi Sandi, Thank you for the lovely feedback! We’re really happy to know you had such a good experience with our customer service. We appreciate you taking a moment to leave us 5 stars. Thanks for choosing Stepprs, Sandi, and we’re glad to be part of giving your feet the comfort and support they deserve. -Emily

Response from StepprsSep 24, 2026

Hi Mary, That’s amazing to hear! We’re so glad your Stepprs have become part of all your shoes and are helping you feel more comfortable during those long days at work. It’s especially nice to hear that you’re able to get through your shifts without limping afterward. We really appreciate you sharing your experience with us. Thank you for choosing Stepprs, Mary! We’re happy our insoles are giving your feet the comfort and support they need. -Emily

Response from StepprsSep 24, 2026

Hi Eric, That’s a lot of walking every day! We’re happy to hear your feet are staying comfortable even with 20k+ steps, and that your order also got to you quickly. It’s great knowing you can keep moving through your day without that usual foot ache. Thanks for giving Stepprs a try and for sharing your experience with us. We really appreciate the 5 stars, Eric! Glad our insoles can give your feet a little extra support with every step. -Emily

Response from StepprsSep 24, 2026

Hi Grant, Thanks for sharing your experience! We’re glad we could help when your package went missing and get things sorted out for you. We know how frustrating it is when an order doesn’t arrive as expected, so we’re happy our customer service could make things easier. We appreciate your feedback, Grant. Thank you for choosing Stepprs and trusting us to help when you needed it! -Emily