StepprsReviews of stepprs.com

Response from StepprsOct 20, 2025

Hi Paula, Thank you for reaching out and sharing these details, I completely understand your concern. Please rest assured that Stepprs is a legitimate company, and your order (#343558) for the foot roller has been received. I’m very sorry you’ve had trouble viewing your order and that our contact email initially bounced back, that’s not the experience we want for any customer. Please email us again at [email protected] and mention “Trustpilot – Paula” in the subject line so our team can locate your order quickly, cancel it as requested, and process your refund right away. We’ll also confirm the refund with a written update so you have full peace of mind. Thank you for your patience while we sort this out. – The Stepprs Team

Response from StepprsOct 20, 2025

Hi Jason, Thank you for sharing your experience. I’m really sorry you haven’t received your order after two weeks and that it wasn’t clear your delivery would be coming from overseas, that’s on us, and I can understand your frustration at not being able to reach someone directly for an update. Please rest assured Stepprs is a legitimate company, and your order will be delivered. However, international shipping can occasionally take longer than expected depending on customs and carrier delays. If you’d prefer not to wait, please email us at [email protected] with your order details and mention “Trustpilot – Jason” so we can arrange a refund or help you track the shipment immediately. We really appreciate your patience and will make sure this gets resolved. – The Stepprs Team

Response from StepprsOct 20, 2025

Hi Ave, Thank you for taking the time to share your thoughts. I understand where your frustration is coming from, online it can sometimes look like similar products exist, but I want to reassure you that Stepprs insoles are designed to our own specifications and manufactured with proprietary materials and cushioning patterns developed for plantar fasciitis, heel pain, and long days on your feet. We source globally to maintain consistency and quality, but the design, packaging, and quality control are all handled directly by our team. That said, I completely respect your opinion and appreciate you giving us the chance to explain. If you’d like to discuss this further or request a refund under our 90-day money-back guarantee, please contact us at [email protected] with your order details and mention “Trustpilot – Ave.” – The Stepprs Team

Response from StepprsOct 20, 2025

Hi Carl, Thank you for reaching out and sharing your experience. I’m really sorry that your three pairs haven’t arrived after three weeks and that you haven’t been able to get a response from us, that’s absolutely not the service we want to provide. Waiting that long without clear updates is understandably frustrating, especially after being given a 4–6 day delivery estimate. Please email us at [email protected] with your order details and mention “Trustpilot – Carl” so our team can prioritise your case. We’ll make sure you either receive your full order promptly or get a refund, whichever you prefer. We appreciate your patience and the chance to make this right. – The Stepprs Team

Response from StepprsOct 20, 2025

Hi Pablo, Thank you for your feedback. I’m really sorry to hear that your Stepprs didn’t provide the support you were hoping for and felt too soft to help with your plantar fasciitis. That’s disappointing, especially since you bought them expecting relief for that specific issue, and I completely understand your frustration when they didn’t live up to what was advertised. Please reach out to us at [email protected] with your order details and mention “Trustpilot – Pablo” so we can arrange a refund under our 90-day money-back guarantee. We’ll also share your comments with our product team, as feedback like yours helps us continue improving the structure and firmness of our insoles. – The Stepprs Team

Response from StepprsOct 20, 2025

Hi Indermohan, Thank you for sharing your experience. I’m really sorry to hear your order arrived in the wrong colour and that the insoles didn’t meet your expectations for thickness or quality. That’s completely understandable frustration, and I want to assure you that Stepprs is a legitimate brand, not a scam. Your feedback makes it clear we’ve fallen short here, both in product and service. Please email us at [email protected] with your order details and mention “Trustpilot – Indermohan” so our team can prioritise your case and arrange either a replacement in the correct colour or a full refund under our 90-day money-back guarantee. We take your comments seriously and will use them to improve both our quality checks and our communication. – The Stepprs Team