StepprsReviews of stepprs.com

I had a really good experience with the company and stepprs is a good company to do business with honest, courteous, and professional.

I made a mistake in my order and the customer service team fixed it promptly! Appreciate you all. Can’t wait to get Steppn :)

Waaaay too expensive for what you get. The insoles were nice in the beginning, after two weeks they're just worn out and don't feel nice anymore. I wasn't sure which size would fit best, so I ordered two different sizes, thinking that I could send one back or swap it with another size. Sent an E-Mail and explained that I would like to swap the size, didn't get any response until now (has been two month now). Sent another email, again no response. The only response is the automated message saying they will get back to me within 72h. Like lots of other online scammers: they pay a lot for marketing and ads, but have zero people in customer service etc.. don't buy!!

Very nice products

I wish I could give a review, but I cannot, because the insoles have not been delivered. I have sent various emails to Stepprs, but no replies. They say it may take 48 hours to reply! My first emails were longer than that. Yodel were supposed to deliver them, they say they have, but nothing anywhere on my property.

My first order was lost in the mail system despite what their system says they could not provide signature or photo evidence of the drop off. After going around with them I’m thankful for this replacement order and will look forward to the product on arrival.

Order delivery time advertised on checkout 4-6 business days, in their buried FAQ? 8-15 business days. If a company is this sneaky and subversive about delivery times you can tell its going to be a rough time with the product.

I ordered my new Stepprs on December 1st of 2025. It is as of today the 13th of January 2026 and I HAVE NOT RECIEVED MY ORDER OR MY REFUND!!!