SteloReviews of stelo.com

I have had a subscription for stelo glucose monitors for over a year. My most recent batch of monitors included two of six that would not pair with my phone. When the first monitor failed I contacted customer service and received an email that they would follow up on my claim within two business days. I never received a follow up email. After the second monitor failed I again contacted customer services. Fortunately I still had the serial number off of the latest monitor and they agreed to replace. However, they would not replace the first monitor because I had not saved the serial number. Nowhere in my initial filing of the claim was I told a serial number would be need for replacement. This all took over two hours with chat bots and speaking with customer services reps. I would highly recommend not using this product as the most recent batch had 1/3 defective and they do not stand behind their products. Stay away from this company

I purchased STELO through my Oura ring. I was provided with two patches. The first patch didn't work and won't allow me to sink the patch with the ring. The second patch lasted a total of four days. Getting in touch was customer service and a refund is incredibly difficult. I would wholeheartedly not recommend this product.

Because my insurance would not pay for the Dexcom seven since I was not on insulin, we decided to buy Stello. We purchased a set of two from Amazon the first one would not pair and was defective. I could only reach out to Novo pharmaceuticals through their bot. A case was filed and a replacement was sent. The second sensor worked for eight days not the 15 days promised again. I had to use the bot to report this to get a replacement. The third sensor also died after eight days I requested another replacement and tried the fourth one. This one worked well. When I tried to Pair the next one, it would not. another defective unit. I reported this one and received zero response. I am fed up and I will no longer use these. hard to believe that a large pharmaceutical company like Novo Nordisk can’t come out with a product that works consistently. My guess is that Dexcom7 is the same way.

No Help. This company does not care about its customers. I will join the choir of bad experience. Post purchase seems more like I was totally scammed. I learned an expensive lesson. Wasted money and valuable time. Also not sure how safe or trustworthy the App was with my information. My Healthcare provider recommended I try this. I trust his vetting of companies. So I trusted his reference. I have not had any issues with any companies customer service and support until this product Stelo aka Dexcom. Maybe it was a good product and customer service one time However now it looks like a very untrustworthy company and I feel i was totally scammed. Also if you have issues their website is confusing. I signed up for trial not subscription and when I found out it was renewing I tried to cancel. No help only looped FAQs and Chatbot or Live chat quoting "policy". No phone for Customer service it routes to their Dexcom Dr patient call center representative. There is no Stelo Customer service. No Help. This company does not care about its customers.

I found the product worked well (overall) for me. HOWEVER customer service is extremely lacking. You cannot talk to a human if you’re using the Stelo product. The stelo bot will provide the DEXCOM customer service phone number however, when you call it, they will say they can’t advise on anything with Stelo. You have to use the bot. If you ask for a human, they do not directly answer questions. I had a sensor filament break/not come out when I removed the sensor. I wanted to know of the medical concerns and they would disconnect the chat. I tried three times. Epic fail.

Customer support is non-existent. I've tried twice online to no avail. I've placed 2 calls and left voicemails also to no avail. I still have had no contact with the company. I get inaccurate glucose readings constantly. Beware of this company. They don't care about your satisfaction all they want is your money.

I’m warning others about Stelo after experiencing both defective products and the worst customer service I’ve ever encountered. The sensors are horrible - completely inaccurate readings and constant adhesive problems. I had to request three replacements because they kept falling off and wouldn’t stick properly. Despite multiple replacements, the product remained unusable. My subscription ended August 31st (a weekend), but Stelo doesn’t allow weekend cancellations. I was automatically charged $252 for three more months of sensors that don’t work. When I contacted customer service explaining both the defective sensors and weekend cancellation issue, the agent ignored everything and just copy-pasted scripts. No matter what I said about multiple product failures, I got generic policy responses instead of actual help. They refused any refund despite sending me multiple defective sensors, citing “no refunds, period.” I’m now stuck paying $252 for three months of a service that doesn’t function. This is completely different from my previous provider, Lingo, where customer service actually listened and solved problems instead of reading scripts. Between sensors that won’t stay attached, inaccurate readings, weekend cancellation blackouts, and customer service that ignores product defects, Stelo clearly doesn’t care about delivering working products or supporting customers. Save your money - choose a provider that makes products that actually work and provides real customer support when issues arise. Stelo does neither.

I didn't even realize that I had signed up for a subscription (found out via an email saying my order was being processed.) I cancelled the day I found out and they processed anyways and will not give a refund.