SteloReviews of stelo.com

Received defective sensors and tried initiating a return. Was told by the chatbot that “malfunctioning sensors are not refundable.” After three attempts to escalate, I gave up. It’s like throwing money into a void.

I expected at least some help when I contacted support about a failed sensor. All I got was a ticket number and silence for 10 days. Even when I followed up, there was no proper answer. I wouldn’t trust this product for anything more than a faulty glucose demo.

We have experienced all connectivity problems and early failures mentioned by other people. We know all about the difficulty in connecting with the almost nonexistent customer service department. But the final straw is the last batch. They are not accurate. 30-40 or 50 points off either way. Mine is running high. My wife's is running low. You cannot depend on them. We did repeated finger sticks over a period of weeks, to truth them, and they are just simply way off each time.

As many people have mentioned here, the Stelo devices seem to fail prematurely. Out of the last five I've had three of them fail before the end of their expected life. Also, be aware that the subscription service does not notify you before a new shipment is being sent. I put my subscription on pause for 90 days, expecting a a notice before my next subscription order would be sent out. I received no notice before the shipment was being charged to my card. I contacted support within 5 minutes of my card being charged, and they told me there was no way to cancel the order. That's extremely poor customer service.

Used Stelo for almost 18 months. Accuracy was decidedly mixed. About 35% of monitors were inaccurate as soon as applied. Rest seemed ok. At first I reported the inaccurate sensors & asked for replacement sensors. For a while they replaced with no questions asked, then after about 18 months they balked & would not replace the inaccurate sensor. I asked several times if I could dispute the decision & met a stone wall. There was absolutely no customer service. I most definitely would NOT recommend Stelo.

Absolutely horrible customer service. The device is clearly faulty and gives readings 50 points higher than a finger stick. No refund policy for a $300 purchase. The chat function only told me all the different ways that the errors are my fault. Unbelievable.

I purchased the biosensor through Oura and received two biosensors. None of the sensors worked, not even a single measurement was made! After getting in touch with stelo's support they've only replaced one biosensor. Overall experience was really bad, a waste of time and money, don't recommend this as a reliable tool

Constantly gives inaccurate readings