WillowReviews of startwillow.com

Stay away from this company. They are a joke and it's impossible to cancel. Late shipments, product doesn't work and customer service doesn't follow up.

Bad service. Late deliveries. Poor instructions. Walk away

Customer service is non-existent. I have left 3 messages this week and have yet to hear back. There is no way to speak to a live person via chat or phone. The patient portal on the website is the bare minimum. There is no information regarding when you will be billed next or when your next shipment is scheduled to arrive. The only shipping email you receive is through FedEx. I went with Willow because I use their sister company Winona for hrt and Willow was less expensive than some other options. I am regretting my decision.

The medication is good. What is unacceptable is the customer service. The doctor treated me with out respect, and basically denied me the service after me technically begging her to give me tracking information for the charge Willow did.

My first order came in a timely way with helpful advice. But, it ran out early (oral) and I requested a new prescription (shots) and the doctor requested expedited service on 1/8. As of today, the order has not been filled by the pharmacy. I have asked again and I am not getting any assistance with getting the prescription. Very disappointing.

Easy transaction..website was easy to navigate and you didn’t need to sell an ovary to order. Order approved, shipped and received in less than two weeks.

The set up process was pretty straightforward forward. I set up my account per the instructions uploaded my id paid for my order and that was that. Easy peasy…. Until I noticed I didn’t get any kind of email order confirmation. Panic set in and so I reached out to a willow rep the only option available… through chat! This is so frustrating but I managed to get assistance from someone and my account for some reason appears to be set up and the history shows I was approved and the order was placed. However I never got the email confirming it. I let them know I’ve looked through my email and received nothing. So IT is now looking into it. Well… it gets better. So, Willow sends me the shipping details.. well it never arrived on the expected date so I called UPS and now the package has been lost 😞. I’ve requested to have them send out another shipment. Fingers crossed that I actually get it. Stay tuned…

Willow is absolutely phenomenal! The support and guidance from Dr. Green have been nothing short of exceptional. At first, I was really anxious and even thought about canceling after starting my initial dose. Dr. Green calmly and patiently explained everything to me, addressing all my concerns with thorough, easy to understand medical insight. This reassured me immensely, and shortly after, I began to see results losing 10 pounds within the first few weeks. Every time I had a question or concern, Dr. Green responded almost immediately, providing knowledgeable advice that was exactly what I needed to stay motivated. I know I can be a bit anxious and tend to overthink, but Dr. Green’s calm and patient approach has been a blessing. I am so grateful for his support. So far, I’ve lost a total of 15 pounds in just a month and a half! Start Willow, with Dr. Green’s guidance, has been transformative, and I couldn’t recommend them more highly. Choosing Willow over all the other brands out there was the best decision I’ve made. In just a month and a half, I’ve lost a total of 15 pounds and feel so grateful for this team and their genuine care. Highly recommend! ------------------- UPDATE – February 2026, Still Here, So Grateful for Willow Health! Long Time Patient I’m coming back to update this because I’ve now been with Willow for three years, and I feel protective of a clinic that has genuinely changed and honestly saved my life. I’m still a patient and remain on a maintenance dose by both choice and medical necessity. GLP1 treatment is long term care for many people due to underlying health conditions such as insulin resistance and other metabolic issues. For many of us, including me, it is medically necessary, not cosmetic or temporary. My care has always been medically supervised, and continuing treatment is about maintaining my overall health and stability. GLP1 treatment follows a standard medical protocol. You start at a low introductory dose, increase gradually, and give your body time to adjust. That is how it works at any legitimate clinic. Saying it “doesn’t work” or calling it a “scam” after only a few weeks or a month is harmful misinformation rooted in unrealistic expectations. Many of the current issues surrounding GLP1s stem from misuse and people expecting an overnight fix. This medication must be introduced carefully and responsibly, just like any other prescription. It requires proper dosing, medical supervision, patience, and trust in your provider. When used appropriately under real medical guidance, it is safe, effective, and life changing. I defend Willow because I have three years of real experience with them. I am not paid, not affiliated, and have nothing to gain by sharing this. I am a real patient whose health and quality of life have significantly improved because of this care. This has been about far more than weight loss for me. The care I’ve received from Willow Health has truly been life saving. Dr. Green is one of the most thorough, responsive, and genuinely caring physicians I have ever worked with. In three years, I have had one shipping issue due to the carrier, and it was addressed immediately with same day follow ups and check ins from Dr. Green, the pharmacy, and the Willow team. There are far more positive reviews and real, life changing stories from patients like me. It is unfortunate that a few individuals spread false, dangerous, inaccurate, and misleading information without taking the time to educate themselves. Willow uses 503A traditional compounding pharmacies that operate under strict regulatory standards. I researched this extensively before starting and have continued to stay informed throughout my treatment. Pricing has always been transparent with no hidden fees or surprise charges. Whenever I message Dr. Green, he responds in a timely and thorough manner. There is a reason I am still here after three years. The care is real, consistent, and life changing. Willow does not deserve the false accusations I have seen in a few reviews, and as a long term patient, I can confidently say that. Thank you from the bottom of my heart to Dr. Green and the entire Willow Health team for changing so many lives, including mine.