WillowReviews of startwillow.com

UPDATE: I received email on 4/10, apologizing delay because of high inquiries. Even though I recieved ‘my medicine is ready’ notification, they said it is still being processes at the pharmacy. It was prescribed on 3/29 and they knew about it. Since I received responce, I raise my rate from 2 starts to 3 and continue to update it here if I recieve my med or not. I hope there will be no payment issue since its been 2 weeks and auto refill date is coming soon. ———————— After reading reddit reviews, I decided go with willow. Sign up was easy. Questions were pretty straight forward but once I sumbited everything, disaster started. I got ‘my med is ready to ship out’ on 4/2. I got another email saying my med is almost there with injection instructions but there was no tracking number. After that, I sent chat through their website. No answer. Next day I sent email via their help@willow but no answer. Its been 3 days no answer what so ever. So now I am leaving this review, hope someone will contact me about where my med at now. Otherwise I will contact my bank to report scam/ fraud charge of $399. I dont understand why just simple question/answer takes such a long, stressful way. I will update and willing to raise stars base on how they will handle this issues. Also may be keep my subscription with them if they resolve it timely manner.

It was fast and simple. My A1C went down super-fast and I am losing the weight I want to lose easily. I do not have any side effects.

Signed up three weeks ago. Got a notification two days later that my meds were being compounded, and then two days later that they were ready to ship. Then, crickets. The meds still haven't shipped. I've gotten messages from Willow's medical team asking how I'm doing on the GLP1. It's hard to tell you how I'm doing on them WHEN I DON'T HAVE THEM. This is a clown show, and any trust in their ability to provide a legitimate medical product was out the window. I finally asked to have my subscription cancelled, and got a response from customer service saying that they had submitted the request. The day later, I was charged $399, supposedly for a refill, when the initial order still hasn't been shipped. My advice is to stay far, far, far away from Willow. Yes, their socials are compelling and they make the company seem legit. IRL, they'll take your money and give you nothing but BS in return.

Shipment has not arrived, no communication about when and if it will arrive.

Willow is definitely a scam. They take a whole lot of personal information including a picture of your ID and credit card information. They will then charge you for medications but you won’t receive them. I will waited for days while my patient portal showed that a provider was reviewing my information. I tried to cancel but their customer service is horrendous. I had to reverse the charges through my credit card company.

Honestly the customer service with this company is horrendous. They do not respond to messages, there’s no way to get ahold of anyone, the medication gets sent whenever they feel like it, the doctor neverrrrrrrr responds. Save your money and go somewhere else.

I have had a wonderful experience with Willow. I was a bit nervous at first because my previous experience with another online medical office was terrible. Willow’s Dr Green is a great communicator and extremely helpful with suggestions about my progress and protocol. He is expeditious on returning answers to my questions. I highly recommend Willow for your weight loss journey.

EDIT TO ADD: the company finally responded to my request for cancellation but that does not change the fact that they are holding themselves out as a provider of things they take money for and don’t deliver. Very shady. I think these positive reviews must be fake. I signed up and ordered through Willow and got notices rhat my medication was ready to ship, yet it never shipped. I never received it. No one will reply to my messages about this. I’ve sent messages to cancel as well but also no response. This has to be a scam.