WillowReviews of startwillow.com

The first time I used Willow, they were great! Everything was timely and communication was easy. I just renewed my membership and was charged on 4/1. It’s now 4/11 and after 4 attempts through their chat and email functions, I’ve heard nothing back about the status of my shipment or anything. Literally no one responded. It’s been about 4 days since I first emailed. Their communication has gone downhill. Zero transparency. I’ve now cancelled my subscription and am awaiting a refund of my $299 for the first dose I still have yet to receive any follow up communication on. How could such a good company go so wrong in a matter of just a few months.

Initial order- 3 weeks later than 'estimated.' Second order was charged, never shipped and 'chat' not responded to, no refund, literally just stopped communicating and tried to keep $399. This service seems to be a scam.

Another update: I received my package on 4/18. Updated the stars to reflect. I received it 14 days after being billed. Update: they responded to my messages after I posted. They said they are experiencing a high number of orders, and had to change pharmacies due to new regulations, and that my package should be shipped very soon. The doctor said the prescription would be filled either today or tomorrow. I appreciate the response and looking forward to receiving. I will happily add stars when that happens. My payment was processed on 3/30, received regular updates the next few days that my prescription was ready to be shipped, then nothing. The last email was 7 days ago. I have sent several messages since asking where the package is and heard absolutely nothing. Tomorrow it will be 2 weeks since I completed the paperwork, and 10 business days since my payment was processed. You cannot get through to anyone and it’s scary because hundreds of dollars are on the line.

Please answer these people with a solution. I have tried to get my subscription cancelled but get no confirmation.

I've just started but have been very pleased with responsiveness. It took a couple extra days for my first perscription to be reviewed, but all of my follow-up quesitons are answered within hours, so I'm surprised by the reviews that suggest otherwsie. My first delivery was fast and easy to track. I've experienced virtually no side effects and am already enjoying an slight bust of energy from the B12 the medicines are compounded with.

It’s been 10 days since the doctor approved my prescription and says she sent you empower pharmacy y. Stage it would take 5-7 business days to ship. I’ve received nothing and nothing is showing up as shipping on the UPS website. Reading all these reviews I’m regretting going this route. Not sure what to do accept get out before I get any further.

I signed up for Willow on March 3rd and received my approval on March 10 and received my first vial within 2 days. However, then I was charged for my refill 2 weeks later on March 22. I received a notification that my payment and Rx had been processed. Well, it is now April 10th and my next dose is due tomorrow and no medication has been sent and I have not received any replies to my inquires as to where it is. From other reviews I have seen, it seems that others have experienced the same problem. I am very unhappy that I went with this company. Ugh.

Personally I’ve had some wishy washy experiences with willow, BUT they have always corrected my issues for me. Communication has been great and the billing issue definitely had to be fixed with me having clear communication. I can say the one issue I always have is not being able to track my orders. I think that is something they need to work on and make it clear and visible on the profile. Other than that I love the new compound and company! Thank you!