WillowReviews of startwillow.com

I received my first month of Tirzepatide with no problem. The second month's shipment barely made it in time to start when I was supposed to. This month is my third month. They took the payment April 2, and will not respond to messages about why they haven't shipped my this month's medication. They sent an email out saying the pharmacy is behind and to contact the "care team" if it's been 9 days since payment. I contacted them 2 days ago. No response. I see online people complaining about this issue and trying to get their money back.

The first month was great. The communication was wonderful. I got my RX within a normal time. Over the last few weeks, I’ve been charged for a prescription and cannot get a response from anyone. I have no information as far as when my second prescription will be mailed. It’s like they dropped off the face of the Earth. The communication last month was wonderful. I’m not sure what’s going on, but I’m really concerned I’ve been charged And have received nothing. I’ve sent multiple emails to the care center, messages on social media and messages to the Doctor Who is responding to me. I have heard nothing this is extremely concerning.

I had no issues the first two months. The third month they charged my credit card and never sent the product. I sent numerous emails to the help chat as they have no phone number and a few to the "doctor" as well. Doctor replied I needed to contact support but given they never answered, no email has been sent and the paid for product was never sent - my advice would be to secure a more reliable and communicative company! STAY AWAY unless you want to throw hundreds of dollars to the wind.

SCAM. Do not use this company. I have just experienced the same with the immediate charge to my card on 3/31, then getting ready to ship on 4/4 then nothing. I emailed and chatted the patient care team and received zero responses after multiple attempts. I finally received a response after reaching out via Instagram. Told the same as many reviewers that it was delivered. I never received. They sent a screenshot of a UPS delivery that did not include my address and asked me if I contacted UPS. How could I contact UPS for a package that the tracking number was never shared. This is a complete scam.

The company quickly took the money, literally that day. A few days later they said the prescription was ready to ship and never heard a word again. Have contacted all the email, customer support, chat, etc. Now I'm cancelling my credit card order and writing these reviews. NOT LEGIT

No one answers my e-mails, they won`t let me post on the facebooks group and the doctor won't give me a real feedback. Placed my order over 14 days ago and I still haven`t heard a thing about Willow answering me where is my package. Completely and absolutely dissapointed and worried now I got scammed since they already charged my card.

The worst customer service I have ever experienced with a company. No way to contact them except via an email they sometimes respond to several days later. Issues with shipping on time (but of course no issue charging your card well before they send anything!) and now trying to cancel and no response. Have sent several emails and nothing. Be aware!!! This company is awful, do not do business with them!!!

Originally, I was pleased with Willow and the services they provided. However, my first refill has yet to show up. After several request for information, I received a 25% discount and a promise that it would be rectified immediately and I’m still waiting!! When reaching out it takes 3 to 4 days for someone to get back to me and when they do they are sympathetic, but cannot give me any other information other than the Pharmacy is overwhelmed, which leads me to believe they are not client orientated company! I have inquired, several times, and still no resolution or definite confirmation of shipping. At this time I don’t recommend this company. With several other vendors out there now I feel I may have better luck elsewhere. My refill should have been in my possession on March 25. It’s now April 14 and I still have no indication that I’ll ever receive it. Ironically I should be about to receive my second refill at this point.