Starluck FlowersWe go above and beyond to send the most beautiful bouquets with flower delivery services in any neighborhood of your choice and we are fanatical about our customer service and user experience in our platform.
Starluck Flowers (starluckflowers.com) has 823 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Michele R.
I ordered an Orchid for same day delivery. The order was processed and my credit card was charged, then I received a cancelation email the next day, with no explanation as to why the order was canceled nor any offer to remedy the problem this caused.
Patty M.
When she promised the moon and then told me that my card was declined, I knew it wasn’t possible. Told her I would get another card and call her right back. Went to my credit card’s account and saw that they had declined due to Fraudulent claims filed on this company. Came to Trustpilot and saw all the other complaints and I was grateful for dodging a bullet!
Tati
Update: I have received a full refund finally, after multiple emails and conveniently, after I filed a dispute with my bank and a complaint with Better Business Bureau. My purchase and order cancelation date was 4/13. The refund didn't post till 4/28. After reading other reviews, I count myself lucky that I got my money back. Absolute scam! DO NOT USE THIS COMPANY! Taking advantage of people ordering funeral flowers is the kind of low that I haven't experienced before. Ordered flowers after a tragic and unexpected death of a loved one in another state. They promptly charged me, only to cancel the order a couple of hours later. 13 days later, still no refund. The "refund receipt" is so obviously photoshopped, it's wild. So, on top of grief of losing a loved one, I now beat myself up for not recognizing a scam. SHAME ON YOU!
Response from Starluck FlowersMay 20, 2026
Dear Tatiana, First and foremost, please accept our deepest condolences for your loss. We want to clarify that your order for the Sapphire Skies Bouquet had to be canceled because the nearest local florist partner in that specific delivery area was too far to guarantee a timely and fresh arrival. In these situations, our protocol is to cancel and release the funds immediately on our end so that our customers can take prompt alternative action without delay. While we have no control over the processing times of individual banking institutions, but we assure you that your refund was initiated immediately upon cancellation. We are glad to know the funds have safely reached your account, and we wish you and your family strength during this time. Best regards,
Clarissa
Be aware - the "company" is a scam!!!!! No deliveries, no refunds. All their e-mails sent with promises of refunds have been generated by AI. All "communications" are communications with bots. Nothing real. Calls, emails to them are useless. To get your money back, if it was payed with a credit card, initiate dispute on your purchase.
William C.
Our order was cancelled immediately. An email was posted the same day indicating a refund was processed. Four days later, our credit card was charged for the order. Twenty days later, no refund has been made to our credit card account.
Valerie V.
What a terrible experience! Do not order from this company. I thought they were a local florist but they are a broker. Order placed then immediately cancelled. 10 business days later no refund!! Customer service does not care and told me to wait a few more days. Do not waste your money and time!!
Response from Starluck FlowersMay 20, 2026
Dear Valerie, Please be assured that your refund was fully processed on our end immediately following the cancellation. Your order for the Heartstruck Bouquet had to be canceled because our local florist partner in your delivery area did not have the specific red heart vase in stock, and we did not want to compromise on the design you selected. In these instances, our protocol is to automatically and immediately release the funds back to the customer. As the transaction is finalized on our side, the processing time now depends entirely on your banking institution. Best regards,
Kimberlee S.
Scam, they will Keep charging you over and over
Frannie F.
SCAM! They took my money and never delivered the order and never sent a refund.
