Starluck FlowersWe go above and beyond to send the most beautiful bouquets with flower delivery services in any neighborhood of your choice and we are fanatical about our customer service and user experience in our platform.
Starluck Flowers (starluckflowers.com) has 823 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Mary B.
This company is a scam! Just like the other reviews state, they accept your order and payment and then you receive an email canceling your order and saying you'll be issued a refund. Still waiting on my refund, and several contact attempts have yielded nothing but automated responses and now, no response. Avoid!!
G. F.
They cancelled my order due to them not being able to find someone to deliver. When I called to order, they told me they be able to deliver same day. No one called me or emailed me. This was for a big client of ours. I would advise all not to deal with company. Very poor service.
Response from Starluck FlowersJun 7, 2026
Hiii George, We would like to address your review regarding the cancellation of your Sapphire Skies Bouquet order. This order had to be canceled due to sudden logistical constraints and delivery driver unavailability within our local florist's zone, making it impossible to guarantee fulfillment within the same-day window. Our policy when same-day delivery becomes unavailable is to immediately cancel the order and process a prompt refund. Our main objective in executing this quickly is to ensure you can immediately coordinate with another provider. Our system automatically sends out a cancellation and refund email at the precise moment the order is dropped. Since the transaction was fully processed and the notification sent on our end, any remaining time for the balance to reappear depends entirely on your bank's clearing procedures. Best regards,
Suzanne J.
No issues at all, pleased to speak with customer service to complete my order process!! Will use them again. Thank you Suzanne
Justin H.
Scam site. Ordered flowers. They canceled order because of “an issue”and claimed to have processed a refund the same day. It’s been more than the stated 5-10 days and still have not gotten refund. Sadly found many more posts online with similar stories.
Carol B.
If I could give 0 stars I would. I thought they were a local florist in California so I could send flowers to a relative. Instead they got my card info - then canceled the order. The amount was taken out of activity at my credit union and 12 days later - they processed that same amount without informing me. Its a scam. I had to go to my bank, report a dispute and have my card canceled. All while the week before a holiday and going out of town. This is a scam. Avoid this business.
Mindy M.
Do not purchase from this place! Canceled my order later in the same day that I ordered flowers. Still trying to get a refund from the company..
Kelly
This is such a sham company. I ordered flowers and later in the day got an email saying it was cancelled. Then received an email saying they were issuing a refund. I look at my account 10 days later to check if it’s shown up and not only NO refund but they charged my account twice. I’ve put this in as fraud to my bank which is a complete hassle. Beyond angry about this. Do not use them. You’ll regret it. Just so this is clear since I’ve heard back three times from them promising a refund. Which never came through. My account wasn’t pending it was taken out of my account so the claim they made that it would come off from my bank is not true. Just disgusted with this.
Response from Starluck FlowersJun 7, 2026
Dear Kelly, We would like to address your review regarding the cancellation of your "Goodness And Light Bouquet" order. This order had to be canceled because it could not be fulfilled within the same-day delivery window due to local florist routing schedules and capacity limits for the day. Our protocol when same-day fulfillment becomes unavailable is to issue an immediate cancellation and release the payment back to your account. Our priority in doing so is to ensure you are not left waiting, giving you the immediate flexibility to seek alternative options with another florist so your plans are not completely disrupted. Please note that we do not process double charges; any duplicate pending lines on your statement are temporary authorization holds managed entirely by your bank. Because the refund was executed on our end immediately upon cancellation, we recommend contacting your financial institution to clear up any banking holds. Best regards,
jennifer C.
Horrible company. They take your money and within 1 hrs tell you your order was canceled and a refund will be issued. Yet the refund never comes. I had to dispute it with my bank. They keep saying next day, next day. Do not order from them, its a scam.
