Starluck FlowersReviews of starluckflowers.com

Response from Starluck FlowersJul 20, 2026

Dear Paige, We would like to address your review regarding the cancellation of your Sweet Hummingbird Bouquet order. This order had to be canceled because the local flower shop in charge of fulfillment lacked the specific keepsake vase necessary to prepare the arrangement properly without compromising its design. Our standard rule when a specialty item is unavailable is to process an immediate cancellation and release the payment back to your account. To verify that this transaction is completely cleared and to avoid any system interferences, we have manually pushed your refund through our system once again. The funds will reappear in your balance in accordance with standard banking processing windows. Best regards,

Response from Starluck FlowersJul 20, 2026

Dear Jennifer, Thank you for your review. Your order for the Stained Glass Blooms Bouquet was canceled because our local florist in that area did not have the exact specialty vase in stock to assemble the arrangement correctly. Our protocol in these situations is to immediately release the full payment back to your account, which was completely executed on our side at the moment of cancellation. Your bank will reflect these returned funds according to their standard posting schedule. Best regards,

Response from Starluck FlowersJul 20, 2026

Dear Ellen, We would like to clear up what happened regarding your Arrive In Style order. This purchase had to be canceled because local routing schedules and late timing prevented same-day fulfillment by our partner shop. Our rule when a same-day order misses the cutoff is to void the transaction immediately. This void was successfully finalized on our side right away, meaning your card was never officially charged. Your financial institution will drop the temporary authorization hold in accordance with their standard posting schedule. Best regards,

Response from Starluck FlowersJul 20, 2026

Dear Tammy, Thank you for sharing your feedback. Your order for the Spring Has Sprung Mixed Basket was canceled because our local florist experienced a stock shortage of fresh purple irises, which are essential to this seasonal arrangement. Because we refuse to substitute key blooms without maintaining full arrangement quality, we issued a cancellation instead. The full refund was completely processed and finalized on our end at the time of cancellation. The returned funds will reflect in your balance according to your card issuer's standard processing window. Best regards,

Response from Starluck FlowersJul 20, 2026

Dear Leah, Thank you for your review. Your order for the How Sweet It Is arrangement was canceled because the recipient's address fell outside the active delivery zone of our local florist network in that region. When a location cannot be reached, our system immediately cancels the order and releases the full payment back to your account. This refund was completely finalized on our end at the time of cancellation. Please allow standard financial processing timelines for the credited amount to reflect on your bank statement. Best regards,

Response from Starluck FlowersJul 20, 2026

Dear William, We would like to address your review regarding the Enchanting Garden Bouquet order. This purchase had to be voided due to the destination being located outside our active local fulfillment area. Our automated process ensures that any unfulfillable order is canceled instantly and reimbursed without delay. As mentioned in your comment, your refund was successfully processed and returned to your account balance. Thank you for taking the time to update your review. Best regards,