Barbara B.
Ordered Funeral Flowers thinking that…
Ordered Funeral Flowers thinking that this was a local florist that would be able to fill my order and deliver the plant on time. On Sat, Aug 1, 2:54 PM I received the following email. Your Order is Confirmed We have accepted your order, and we're getting it ready. Your payment was authorized successfully. We will capture the payment when your order is prepared. Order Number 228563 On Sun, Aug 2, 7:53 AM I received the following email: Order Cancelled I am writing to inform you that your order has been cancelled. Unfortunately, the florist in your area was unable to deliver your flowers. I am not sure why this is the case, but I will investigate and make sure that it does not happen again. Order Number 228563 In the meantime, I have issued a full refund to your credit card. The money should be reflected on your credit card statement within 5-10 business days, or sooner, depending on your bank's policies. I apologize for the inconvenience this has caused. Please let me know if there is anything else I can do for you. Thank you for your understanding! Today is August 9th and still no follow-up or refund, but the funds have cleared my bank! Because these were funeral flowers I had to quickly scramble and purchase flowers and hand deliver them myself.
Response from Starluck FlowersAug 17, 2026
Dear Barbara, We would like to clarify the details regarding your Medium Dish Garden order. This purchase had to be voided because the assigned local flower shop in that area was unable to complete the delivery. Our automated protocol instantly releases all payment holds upon cancellation. To eliminate any potential communication delays between banking networks, we have executed an additional manual refund push through our payment gateway today. Your financial institution will post the returned credit in accordance with their standard posting schedule. Best regards,