Stark Bro's offers quality nursery products, and helpful advice, for the growing enthusiast. Order trees, plants, and supplies online now or request a catalog.
Stark Bro's Nurseries & Orchards Co. (starkbros.com) has 183 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
Stark Bro's Nurseries & Orchards, starkbros.com
Website
starkbros.com
Category
Home & Garden Services
Location
Louisiana, Missouri
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Continuing delaying my tree and bush delivery! When I call I can’t speak with a customer service rep. I have left a message with CS and awaiting a call back.
Response from Stark Bro's Nurseries & Orchards Co.Apr 14, 2026
Hi, I’m really sorry for the frustration and that no one has returned your call yet — I completely understand how upsetting that is, especially when you’re waiting on your trees and bushes.
I’ve checked on your orders, and both have been shipped (on 4/9 and 4/13). That said, you absolutely should have been able to reach someone, and we apologize for that experience. I’m having a customer service agent reach out to you directly as soon as possible to make sure everything is addressed and to provide any updates you may need.
Thank you for your patience, and again, we’re very sorry for the delay and inconvenience.
JA
Janice
Thank you
I want to personally thank Stark for resolving my problem. The only reason for 4 instead of 5 stars is they need to become more transparent regarding why orders are delayed. It would immeasureably improve customer satisfaction. They were more than fair with me. Willing to give them a second chance.
Response from Stark Bro's Nurseries & Orchards Co.Apr 16, 2026
Thank you so much for taking the time to update your review—we truly appreciate it. We’re glad we were able to resolve the issue to your satisfaction and that you found our team fair to work with.
We also value your feedback regarding order delays and transparency. That’s something we’re actively working to improve, and insights like yours help us do better.
We sincerely appreciate your willingness to give us another chance and look forward to serving you again in the future!
MG
Mark G.
Poor quality plants only half survived
Poor quality plants only half survived. Bad warranty claims. Always out of product for warranty
Response from Stark Bro's Nurseries & Orchards Co.Apr 9, 2026
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and understand how frustrating it must be when plants don’t meet expectations.
I do see that you’ve been in contact with our team regarding your warranty claim, and we’ve worked to provide replacements where available. As part of our warranty policy, we offer a one-time replacement, or if the item is no longer available, we’re happy to provide a refund or store credit.
It also looks like a replacement order was created for you, and a payment link for the $9.99 shipping fee was sent at that time. Since the payment wasn’t completed within the 48-hour window, the order was automatically canceled. We are still waiting to hear back from you on some of our previous messages so we can continue assisting you.
We’d be more than happy to help resolve this for you—please feel free to reply to our last email or reach out to us directly so we can get this taken care of.
Thank you again for your patience, and we look forward to assisting you further.
SB
seth B.
A month and still no package
Ordered some trees they claimed to have in stock. One month later and they are still pushing the delivery back another week. I will never order from them again.
Response from Stark Bro's Nurseries & Orchards Co.Apr 6, 2026
We’re truly sorry for the frustration and delay you’ve experienced with your order. We understand how disappointing it is to wait longer than expected, especially when items were listed as in stock.
At this time, your order has been released for fulfillment, and tracking details should be available within 1–4 days. We know this delay has already caused inconvenience, and we sincerely apologize for not meeting your expectations.
We appreciate your patience and the opportunity to make this right. If you have any questions or would like an update as soon as tracking is available, please don’t hesitate to reach out to us directly.
CA
Carly
They dont deliver by when they say they will
Im so very disappointed with Stark Brothers. I ordered a Golden Delicious apple in order to put my grandfathers Cremains to rest per his request and had invited all of the family from out of town to plant it together. The delivery date was pushed back three times. I called their office a week before the tree planting was scheduled explaining the situation and was basically told "yah, sorry, cant really do anything for you" I went to the local nursery and bought one there instead. The day after everyone left they delivered the tree.
Response from Stark Bro's Nurseries & Orchards Co.Mar 31, 2026
We are truly so sorry for your experience, and even more so for the circumstances surrounding it.
We can only imagine how meaningful this moment was for you and your family, and it’s heartbreaking to hear that we let you down during something so deeply personal. The delays and the way your concerns were handled are not reflective of the care and support we strive to provide especially in situations as important as honoring a loved one’s wishes.
You deserved clear communication, urgency, and compassion, and we’re very sorry that you didn’t receive that from us. We also regret that the tree arrived after your family gathering had already passed—that timing matters, and we understand why this was so disappointing.
If you’re open to it, we would truly appreciate the chance to make this right in some way. I am going to reach out to you directly.
EM
Ember
I ordered a Bushel and Berry Raspberry…
I ordered a Bushel and Berry Raspberry Shortcake variety of Raspberry for my container garden. This was the very first time ordering from this company only because the plant I wanted was a bit expensive elsewhere. I ordered last Sunday while they were having a free shipping promotion.
Well, the plant arrived today and it was not as expected. I was expecting a slightly larger plant. Also, they triple boxed the plant; one on the outside, a smaller one on the inside that held the plant, and another that was around the plant. Both the outside and inside box were badly damaged, and the tiny box the plant was put in was badly damaged. I did appreciate how they wrapped the plant pot in plastic to keep the soil from spilling, but they also didn't secure the box that was around the plant and it nearly fell out of its box. Thank God my husband has quick hands.
The plant was damaged with yellow/black leaves that I had to snip off. I'm not even sure if it's going to survive but I am hopeful.
I should have read the reviews prior to ordering. While I am going to try and save this plant; I do hope that Stark Bros can refund my money for the excessive damage that the plant sustained. Will never order from this company again. I sent pictures and emails to the company, as well as wrote multiple reviews to help make others aware to avoid this company.
Order# 3116978
Response from Stark Bro's Nurseries & Orchards Co.Feb 16, 2026
Thank you for sharing your experience with us. We are truly so sorry for the disappointment and frustration this caused, especially as this was your first order with us and something you were excited to add to your container garden.
What you described is not the experience we want for any customer. We take great pride in the quality of our plants and in how they are packaged for shipment, so hearing that the boxes arrived damaged and that the plant did not meet your expectations is genuinely upsetting to us. That is simply not the standard we strive to uphold.
We did carefully review the photos you emailed, and we want to reassure you that while the plant experienced some stress in transit, which can sometimes cause yellowing or cosmetic leaf damage; it does appear to be healthy overall. With proper care, watering, and a little time to acclimate, we are confident it should recover and grow well for you. We truly hope it thrives in your garden.
A full refund has been processed, and you should see that reflected soon. Your satisfaction and confidence in ordering from us matter deeply, and we appreciate you taking the time to send photos and reach out so we could review the situation.
We sincerely hope we may have the opportunity to earn back your trust in the future. If there is ever anything more we can do to help, please know we are here for you.
DA
Dewey “AzDewster” L.
I ordered plants in October 2025
I ordered plants in October 2025. Over the past 2.5 months, each plant order was canceled without explanation until I called them.
In response to your post... I appreciate the response and feel that the opportunity to resolve was when I called 12/19. I spoke with Ashley.
Response from Stark Bro's Nurseries & Orchards Co.Dec 29, 2025
We’re truly sorry for the frustration this caused, and we appreciate you taking the time to share your experience. Your order timing and the lack of proactive communication are not the experience we aim to provide.
Some orders placed in the fall can be affected by inventory availability, weather conditions, or shipping safety concerns, but we should have communicated those cancellations clearly and promptly rather than requiring you to call for answers. For that, we sincerely apologize.
We value your business and would welcome the opportunity to make this right. Please reach out to our support team directly so we can review your order details and assist with a resolution. Thank you again for bringing this to our attention—it helps us improve.
SS
Scott S.
First I will say that several years ago…
First I will say that several years ago when I purchased from Stark Brothers it was a good experience in that the fruit tree's arrived when promised and grew as they should. Now, I am sorry that I wasted my time. I ordered 2 fruit trees in August with a proximate delivery date of late Oct. to early November. I received an email saying that they would be shipped a little earlier. Then when that date came, I received another email saying that the trees did not meet their standards and so would not be available. They offered substitutes which were not acceptable. To me they oversold and I lost a good time to plant for next year. They were not honest and upfront. They offered me a credit on the account but I insisted on a full refund. Now reading all the other bad reviews, it is obvious that they are not what they once were. Buyer beware, stay away
Response from Stark Bro's Nurseries & Orchards Co.Oct 22, 2025
We truly appreciate your past business and are very sorry to hear about your recent experience. This has been an especially challenging growing season here in Missouri, and some trees unfortunately didn’t meet our quality standards for shipment. Please know that our intent is always to protect our customers’ success by sending only trees that are healthy and ready to thrive.
We understand how frustrating it can be to have planting plans disrupted, especially when you were looking forward to adding new trees to your garden.
All of us at Stark Bro’s value your loyalty and hope you’ll give us another opportunity to provide the kind of experience you’ve had in the past. Our team remains committed to doing what’s right and earning your trust every step of the way.
— The Stark Bro’s Team
