Stark Bro's Nurseries & Orchards Co.Reviews of starkbros.com

Response from Stark Bro's Nurseries & Orchards Co.Oct 10, 2025

Thank you for your order and for taking the time to share your feedback. We completely understand how important timely delivery is, especially when you’re excited to receive your plants, and we’re sorry for any frustration caused by the delay. If you have any concerns once it arrives, please don’t hesitate to reach out to us at [email protected]. We truly appreciate your patience and the opportunity to serve you. — The Stark Bro’s Team

Response from Stark Bro's Nurseries & Orchards Co.Oct 10, 2025

We’re truly sorry to hear about your experience, and we completely understand your frustration. This is not the level of service or communication we aim to provide, and we sincerely apologize for the delays and lack of follow-through you’ve described. We’d really like the opportunity to review your order details directly and see what went wrong so we can make this right. Would you please reach out to us at [email protected], attention Brooke and Tabitha? Once we have your information, we’ll personally look into your situation and work toward a resolution as quickly as possible. Thank you for taking the time to share your feedback — it helps us improve, and we’d truly appreciate the chance to earn back your trust. — The Stark Bro’s Team

Response from Stark Bro's Nurseries & Orchards Co.Sep 30, 2025

Thank you so much for sharing your feedback! We’re delighted to hear that your blueberries and blackberries arrived in good condition and that you’re pleased with your order. We always do our best to ensure plants are healthy and well-packed, and it’s wonderful to know you’re satisfied. We look forward to helping you with future orders and can’t wait to see your garden thrive!

Response from Stark Bro's Nurseries & Orchards Co.Sep 9, 2025

We sincerely apologize for the delay in your shipment. Our goal is always to give your tree the best chance of thriving, and in this case, we adjusted the timing to support a healthier transplant this fall. We appreciate your understanding, and we hope to have the opportunity to serve you again in the future.

Response from Stark Bro's Nurseries & Orchards Co.Jul 29, 2025

Thank you for the wonderful review! We're so glad to hear you had a great experience with us. We take pride in standing behind our plants and making sure our customers are taken care of every step of the way. Your recommendation means a lot, and we look forward to helping with your gardening needs in the future. Happy planting!

Response from Stark Bro's Nurseries & Orchards Co.Jun 30, 2025

We're very sorry to hear about the experience you had and truly regret the frustration it caused. This is certainly not the level of service we aim to provide. Your feedback is understandable, and we apologize for the delays in both shipping and communication. This past season brought an unusually high volume of orders and support requests, and unfortunately, we fell behind in responding to some customers in a timely manner—which we take full responsibility for. I’m glad to hear your refund was finally processed, but we understand it should never have taken this long or required you to escalate the issue. That’s not the experience we want anyone to have, and your concerns have been shared with our team as we continue to improve our processes. We truly appreciate your past business and hope we can earn back your trust in the future. If you ever need assistance again, please don’t hesitate to reach out directly—we’re always here to help.

Response from Stark Bro's Nurseries & Orchards Co.Jun 25, 2025

I'm very sorry to hear about your experience and appreciate you taking the time to share your feedback. Please know that we are always happy to help and want to make things right. I searched our system using your name but was unable to locate an order. If you could provide additional details—such as your order number, email address, or the name the order was placed under—I would be more than happy to investigate this further for you and get it resolved as quickly as possible. We understand how frustrating delays and lack of communication can be, and we never want a customer to feel ignored or undervalued. Please reach out to us directly or reply with your information so we can assist you right away.

Response from Stark Bro's Nurseries & Orchards Co.Jun 17, 2025

Thank you for sharing your honest feedback. I want to assure you that you are not being ignored. We are always happy to honor our guarantee, and customer satisfaction remains very important to us. This season has been unusually busy, and we’ve experienced an extremely high volume of emails and support requests, including new orders, which unfortunately caused some delays in our response time. We truly apologize for the frustration this has caused. I have located your support ticket and will be personally following up with you there to provide assistance and ensure your concerns are fully resolved. We value your continued support over the years and hope we can rebuild your confidence in us. Thank you for your patience and for giving us the opportunity to make this right.