Stark Bro's Nurseries & Orchards Co.Reviews of starkbros.com

Response from Stark Bro's Nurseries & Orchards Co.Oct 13, 2026

Thank you for being a loyal Stark Bro's customer for more than 40 years. We truly appreciate your continued support and are glad to hear you've been pleased with the quality of our plants over the years. We apologize for any confusion regarding the pricing and shipping charges you experienced while shopping. Occasionally, prices and promotions may vary depending on the device, browser, or active offers being displayed. Additionally, we would like to clarify that we do not currently offer free shipping, so shipping charges will apply to orders regardless of order total. We appreciate your feedback, as it helps us identify areas where we can improve the shopping experience. We hope you enjoy your new berry plants and wish you great success with your harvests in the years ahead!

Response from Stark Bro's Nurseries & Orchards Co.Sep 28, 2026

Thank you for your honest feedback. I’m glad to hear we were better than two of the other companies you’ve worked with, but I’m sorry we haven’t met your expectations completely. I took a look at your order and have gone ahead and split-shipped the tree that is ready, so it can get on its way to you as soon as possible. I’ve also reached out to our production team to check on the status of the other tree and see if it is ready to ship yet. I’ll do my best to get both trees to you as quickly as we can. We truly appreciate your patience and the opportunity to make this right!

Response from Stark Bro's Nurseries & Orchards Co.Sep 28, 2026

We’re sorry to hear that an item was missing from your order! We’re having one of our agents reach out to you to find out which item was missing so we can get it rebooked or refunded for you. We appreciate your patience while we get this sorted out!

Response from Stark Bro's Nurseries & Orchards Co.Sep 15, 2026

Thank you for taking the time to share your feedback. We’re glad to hear your replacement plants arrived green and intact, but we’re very sorry about the condition of your Honeyberry plants and the issues you’ve experienced with your recent shipments. We understand how frustrating it is to receive plants that have been in transit for an extended period and arrive wilted or damaged. We’ll have an agent reach out to you today to discuss these concerns and see how we can help. We truly appreciate your patience and the opportunity to make this right!

Response from Stark Bro's Nurseries & Orchards Co.Aug 17, 2026

We’re very sorry for the frustration and confusion you experienced with your order. We understand how disappointing it is to have the expected delivery date change multiple times, especially when you’re trying to get clear answers. Your order was canceled online today, and one of our customer service agents reached out to you and was able to rebook the order. We’re also checking on the availability of the plant now to see if we can get it ready to ship this week. We truly appreciate your patience and apologize that we did not communicate more clearly throughout the process. We’re doing our best to get your order moving as quickly as possible.