Stark Bro's Nurseries & Orchards Co.Reviews of starkbros.com

I have been a customer of Stark Bro's for years and generally they deliver acceptable products. However, this year was a complete disaster. I made an order for strawberries, a honeyberry, and a couple pear trees in early February. In late April, they emailed and informed me that they did not have one of the pear trees and had cancelled the item. I reached out to customer service about this and they offered an alternative. Saving you all of the details, a lengthy back and forth occurred between me and customer service over charges, reimbursements, upcharging, and more. The person responding was clearly not a native English speaker, and at a certain point, I was so frustrated with the lack of clear communication that I just took the hit and moved on with my life. That was not the only problem with this order. About a week before I was supposed to receive my delivery, I was informed that the items would be pushed out. This happened twice more with each new deadline. I eventually got all of my products in July. Here in Zone 4B, that is simply unacceptable for most of the plants. The deplorable customer service and shady delivery delays have completely severed any loyalty I felt for this company. 2 star only because I have had acceptable transactions in the past. Edit: in response to Stark Bro's. I didn't respond to your email seeing as it yet again had fragmented, nonsensical sentences. You also stated in the email there would be a refund of $40 but on here it is lower? Either your customer service needs additional training or your AI system is hallucinating (I suspect this is the actual reality of the situation). I also forgot to mention I ordered the gallon honeyberry and it just recently arrived. The tiny, sickly, honeyberry plant I received has no business being in a gallon pot. It was perhaps an inch high with about 4 leaves on it.

I ordered a Blueray Blueberry plant, 1 Gallon, not easy to find. The plant arrived 2 weeks later than promised. That caused a problem because we were leaving for vacation in a few days and I had to scramble to plant it. Worse, the plant was in a 1 gallon pot but clearly had been stuck in the put with minimal roots. It was not grown in the pot and was essentially a bare root plant with a few leaves. I have managed to keep it alive via diligence and knowledge but in my opinion, false advertising, I was misled.

We'll see how the plants look if/when they arrive. Order placed 09/27/25 with estimate delivery 10/06/25 sent after order placed. As of 10/10/25 and smiling the company , tracking says the plants are on the way. I ordered plants down a different company (that didn't have the exact plant species I wanted this time) and the turnaround from order to plants received was 48'to 82 hours (from an equable travel distance).

2 stars awarded for having an email system and a record of purchase. 3 stars deducted for everything else. Ordered 4/15 with their estimated delivery being 5/4. 1. Estimated delivery week of May 4. 2. 4/18, estimated delivery week of May 11. 3. 4/25, estimated delivery May 18. 4. 4/30, estimated delivery early-mid June. 5. 5/21, estimated delivery early-mid June. Zone 4. Order elsewhere. Their customer service representative (must be singular) is likely assigned to responding to negative reviews.

Ordered a tree on August 13. Was given information it would be delivered in a week. That became two weeks, then three, then four and now five weeks and no delivery. Further, I talked to customer service last week and was told the tree would arrive this Sunday. Called customer service again and was told the tree has not shipped yet. I don’t like dealing with customer service people who lie. I also think the company’s service is terrible.

Well I placed my order for some trees..when I ordered them the delivery date was in august...then it got changed to beginning of September..now it is saying Oct or november..if it was going to be that long it is what it should have said in the beginning..I could have bought them locally and probably paid a few more dollars per tree..but had them when I paid for them not 3 months later...soo not sure what quality they will be..that is if I ever get them..but trust and believe they did not wait until they shipped them to charge my card for the purchase...and I have called them on 3 different days ..and have gotten no answer by phone on any of them..it always says we care about you but we are busy right now ..yeah busy counting money that you haven't earned yet ..I will never buy from these people again..customer service these days is crap..all they care about is bottom line not the consumers...am very dissatisfied with them so far...

My experience with Barbara in customer service at Stark Bro's Nursery was extremely disappointing. When I called to inquire about the status of a delayed shipment, Barbara's response was beyond unhelpful. Not only did she dismissively state that they were too busy for my business, but she also claimed she lacked the authority to assist me. Instead of addressing my concern, she went on to overwhelm me with internal operation processes and challenges, completely disregarding the issue at hand. This level of disregard for customer concerns and lack of accountability is unacceptable. I hope Stark Bro's Nursery takes steps to improve their customer service and ensure that other customers don't have to endure similar experiences

Good & pretty marketing but poor on actual delivery of nursery stock. Company contracts with growers to produce the trees. Apparently oversight is poor. As was my experience when twice (2ce) this year my 3 month pending order was canceled. There are many smaller nurseries with great product waiting to wow us.