Ber P.
Don't believe anything they say
I ordered 2 red currant plants in April. Payment was made and taken out of my account by Stark Bros. Promised shipping date was 1st week in May. Then a week later, postponed to 2nd week of May. Then- you guessed it- another e-mail promising by 1st week in June. On May 15th, they e-mailed they were upping the ship date to the last week of May. I called today and they said now that they wouldn't be shipping until late June or maybe July. The representative wasn't sure why there was a delay so obviously July may not have been possible. They never e-mailed or contacted me with updates since the 15th. Cancelled order. Horrible, dishonest sales department.
Response from Stark Bro's Nurseries & Orchards Co.May 30, 2025
We sincerely apologize for the frustration and inconvenience caused by the shifting ship dates on your order. We want to clarify that all ship dates listed at the time of purchase are estimated. This is standard practice with live nursery stock because plant readiness can vary based on seasonal growing conditions and guidance from our growers. In your case, the red currant plants were not yet up to our Stark Bro’s quality standards for shipping — either due to size, maturity, or transplant viability. Our goal is never to delay or disappoint, but we also don’t want to ship plants that are too immature or at risk of failure. While we understand this may feel frustrating, it is part of our commitment to delivering strong, healthy plants that will succeed in your garden. We apologize for any lack of timely communication during these changes and understand how that added to your disappointment. Our intention is not to mislead — we’re simply trying to ensure we don’t send out subpar plants that might result in another type of complaint down the road. Thank you for your honest feedback. We’re always working to improve, and we truly regret that your experience didn’t reflect the standard we aim to provide.