StablyReviews of stably.io

Response from StablyJul 12, 2022

Good afternoon Justin, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. Thank you for your feedback here as we are always looking for ways to improve the platform and better serve both our customers and our partners. I'm sorry to hear that you felt our support staff was unconcerned and uncommunicative. I see that the ticket in reference here (#3644) was submitted because you were running into trouble with Chia deposits & withdrawals due to the resync of our Chia node. As this is the first time we have encountered this issue, it did take much longer than expected to resync the node. We are always working with our partners and integrators to ensure our clients have a positive experience on the platform and apologize that you felt your issue was not accurately addressed. We are working in parallel with the Chia team on redundancy measures and exploring other approaches to get online sooner moving forward. We appreciate your honest feedback & understanding here and hope you have a great week. Best Regards, Wesley McLaughlin Customer Success Manager Stably.io

Response from StablyJul 12, 2022

Good afternoon Anthony, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. Thank you for your feedback here as we are always looking for ways to improve the platform and better serve both our customers and our partners. I see that the ticket in reference here (#3717) was submitted due to Hawaii no longer being supported by our regulated custodial partner, Prime Trust, and therefore Stably Prime. Unfortunately here, there is nothing that either company could do to prevent the freezing of your account as the state of Hawaii has passed legislation that does not allow us to do business with citizens of the state. More information can be found here in regards to the Money Transmitters Act (http://files.hawaii.gov/dcca/dfi/hrs/chapter-489d-_0109_.pdf). We appreciate your honest feedback & understanding here and will be working with the state in hopes of being able to serve you again in the near future. Best Regards, Wesley McLaughlin Customer Success Manager Stably.io

Response from StablyJul 7, 2022

Good morning Deborah, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. Thank you for your feedback here we look forward to working with clients like yourself for the months and years to come. Best Regards, Wesley McLaughlin Customer Success Manager Stably.io

Response from StablyJul 5, 2022

Good afternoon Preston, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. Thank you for your feedback here we look forward to working with clients like yourself for the months and years to come. Best Regards, Wesley McLaughlin Customer Success Manager Stably.io

Response from StablyJun 29, 2022

Good afternoon Charles, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. Thank you for your feedback here we look forward to working with clients like yourself for the months and years to come. Best Regards, Wesley McLaughlin Customer Success Manager Stably.io

Response from StablyJun 21, 2022

Good afternoon RichG, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. Thank you for your feedback here we look forward to working with clients like yourself for the months and years to come. Best Regards, Wesley McLaughlin Customer Success Manager Stably.io

Response from StablyJun 21, 2022

Good morning Nino, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. Thank you for your feedback here as we are always looking for ways to improve the platform and better serve both our customers and our partners. I'm sorry to hear that you cannot currently use the platform as you are based in New York. We would actually love to service customers in all 50 states, however, some states laws prohibit us from doing so. We appreciate your honest feedback & understanding here. Best Regards, Wesley McLaughlin Customer Success Manager Stably.io

Response from StablyJun 17, 2022

Good afternoon Antonios, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. Thank you for your feedback here we look forward to working with clients like yourself for the months and years to come. Best Regards, Wesley McLaughlin Customer Success Manager Stably.io