StablyReviews of stably.io

Response from StablyAug 31, 2022

Good afternoon Robert, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. Thank you for your feedback here as we are always looking for ways to improve the platform and better serve our customers. I see that the ticket in reference here (#3990) was submitted on 08/12/2022.  An associate from our support team reached back out on 08/12/2022, 08/17/2022, 08/22/2022, and 08/24/2022 to request further information about the issue you were having with no reply received.  Our system auto-closes tickets that are submitted and do not receive an update after three attempts to reach out from our team.  We would be happy to assist you with your issue, but require more information about what you are trying to do and what issue(s) you are encountering to do so.  Please open another ticket and we will gather the necessary information and point you toward a solution or provide a product rollout update on when the feature(s) will be available that you are looking for. We appreciate your honest feedback & understanding here and will be working with the state in hopes of being able to serve you again in the near future. Best Regards, Wesley McLaughlin Customer Success Manager Stably.io

Response from StablyAug 20, 2022

Good afternoon CryptoWhale, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. We have a brand new product rolling out later this year that I have believe will get us up to a 5-star review next go around!  Thank you for your feedback here we look forward to working with clients like yourself and partners like Chia for the months and years to come. Best Regards, Wesley McLaughlin Customer Success Manager Stably.io

Response from StablyAug 15, 2022

Good afternoon Paul, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. Thank you for your feedback here as we are always looking for ways to improve the platform and better serve both our customers and our partners. As we use a US-based partner (Prime Trust) for our custodial accounts to ensure the safety and security of your funds, an intermediary bank is still currently necessary when using International Wire.  With that said, we will be rolling out card processing later this quarter that will allow you to fund your account without an intermediary bank. We appreciate your honest feedback & understanding here. Best Regards, Wesley McLaughlin Customer Success Manager Stably.io

Response from StablyAug 15, 2022

Good afternoon Raimundo João, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. Thank you for your feedback here we look forward to working with clients like yourself for the months and years to come. Best Regards, Wesley McLaughlin Customer Success Manager Stably.io

Response from StablyAug 9, 2022

Good afternoon Goshailesh, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. Thank you for your feedback here as we are always looking for ways to improve the platform and better serve our customers. I see that the ticket in reference here (#3932) was submitted on 07/28/2022.  An associate from our support team reached back out on 07/29/2022 and 08/01/2022 to request further information around the issue you were having with no reply received.  We would be happy to assist you with your issue, but require more information about what you are trying to do and what issue(s) you are encountering to do so.  Please open another ticket and we will gather the necessary information and point you toward a solution or provide a product rollout update on when the feature(s) will be available that you are looking for. We appreciate your honest feedback & understanding here and will be working with the state in hopes of being able to serve you again in the near future. Best Regards, Wesley McLaughlin Customer Success Manager Stably.io

Response from StablyAug 5, 2022

Good afternoon Nick, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably, thank you for reaching out!   You initially contacted our Product Support team via Zendesk with your inquiry and it was forwarded along to our recruitment team, at which point your ticket was closed as it was not a service-related issue.  Trustpilot is utilized to review both our product and service by our external customers and is not the appropriate channel for feedback on the recruitment process.  I've reached out to them for a quick update for you on our current hiring outlook and received the response below: At the time, we are not hiring and focusing our efforts on our current internal team, however, please feel free to send your information to '[email protected]' and our People and Talent manager will reach out. Best Regards, Stably Support Wesley

Response from StablyJul 26, 2022

Good afternoon Developmentaltherapiesbeyond, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. We take fraud very seriously at Stably and immediately confirmed that the associated account was frozen upon receipt of your email(s) this morning. Our sincerest condolences that you believe your name/identity has been stolen as that is something no one should ever have to deal with. We will continue to provide you updates as they arise via the ticket(s) that you've submitted. Thank you in advance for any responses provided to the questions below as they will assist us in better identifying the reported fraudulent activity and ability to provide a quicker response via your ticket in Zendesk. I'd like to address each point in your review to ensure my understanding: Lack of reply from our team: After a review of your account in our Customer Relationship Management (CRM) platform, Zendesk, I see that historically we have received no emails from you prior to today. We received the three emails that you submitted this morning at 8:50 AM, 8:52 AM, and 8:53 AM Pacific Time. We then sent you an automated response at 11:06 AM and an agent response at 4:15 PM Pacific Time. Can you confirm that your statement about no one replying was in reference to those three emails and none prior? Police Contact: To our knowledge, we have not had any contact from the Police about this potential identity theft on your behalf. Can you confirm who stated that they have reached out to us and not received any response from the Police Department? Additional Account Creation: We are unaware of any accounts that have been fraudulently created. Can you advise as to whom/what accounts you are referencing in regards to continuing to create accounts for this user? Best Regards, Wesley McLaughlin Customer Success Manager Stably.io

Response from StablyJul 22, 2022

Good afternoon Tony, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. Thank you for your feedback here we look forward to working with clients like yourself for the months and years to come. Best Regards, Wesley McLaughlin Customer Success Manager Stably.io