StablyReviews of stably.io

Response from StablyNov 16, 2022

Good afternoon Gregory Gates, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. As we grow, we take valuable feedback provided by end users like yourself and continue to improve our processes. If you would like to provide some further detail here, I'd be happy to provide you a response surrounding the transaction lag times you were experiencing. Thank you for your feedback here we look forward to working with clients like yourself for the months and years to come. Best Regards, Wesley McLaughlin Customer Success Manager Stably.io

Response from StablyNov 16, 2022

Good afternoon Andres, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. Thank you for your feedback here as we are always looking for ways to improve the platform and better serve both our customers and our partners. I see that the ticket(s) in reference here (#4494, #4499, & #4500) were all submitted on the same day, 11/09/2022. On the following day 11/10/2022, Emily confirmed that your transactions had been processed successfully. As your funds/assets are held in a regulated custodial account by our partner Prime Trust, transactions may take up to one business day to process. Best Regards, Wesley McLaughlin Customer Success Manager Stably.io

Response from StablyNov 7, 2022

Good morning Matthew, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. Thank you for your feedback here we look forward to working with clients like yourself for the months and years to come. Best Regards, Wesley McLaughlin Customer Success Manager Stably.io

Response from StablyNov 4, 2022

Good afternoon Tomyleexrp, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. Thank you for your feedback here we look forward to working with clients like yourself for the months and years to come. Best Regards, Wesley McLaughlin Customer Success Manager Stably.io

Response from StablyNov 2, 2022

Good afternoon Glenn, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. Thank you for your feedback here we look forward to working with clients like yourself for the months and years to come. Best Regards, Wesley McLaughlin Customer Success Manager Stably.io

Response from StablyNov 1, 2022

Good afternoon Vlad, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. Thank you for your feedback here as we are always looking for ways to improve the platform and better serve both our customers and our partners. Can you please provide some insights into your review here?  I'd like to be able to help you towards a resolution, however, after reviewing the ticket in reference here (#4372) I am not seeing any delays in response/resolution time. The ticket was submitted on 10/19/2022 at 07:34 AM PT in regards to a USDS Harmony deposit that you made on Stably Prime.  It looks like we sent you the first response at 09:30 AM PT on 10/19 and Emily followed up again at 11:20 AM requesting more information about your transaction.  After a few emails back and forth on 10/21, I see that you confirmed your transaction issue was resolved and Emily notified you that we would be closing out your support ticket. Best Regards, Wesley McLaughlin Customer Success Manager Stably.io

Response from StablyNov 2, 2022

Hello Jiangyihui, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. Thank you for your feedback here as we are always looking for ways to improve the platform and better serve both our customers and our partners. From time to time, due to violations of our Terms of Services (https://www.stably.io/terms-of-services/), our regulated custodian’s Terms of Service (https://www.primetrust.com/legal/terms-of-service), and/or when required by law, Stably reserves the right to restrict access to services on a customer's account. This can happen for a number of reasons and is done to ensure the safety and security of personal information and funds. At the moment, your account is being reviewed by our custodian, Prime Trust (https://www.primetrust.com), and updates will be provided as they become available. If you believe this to be an error, please respond to our support team who has already reached out to you in regards to this issue requesting more information. Thank you for your patience and understanding. Best Regards, Wesley McLaughlin Customer Success Manager Stably.io

Response from StablyOct 21, 2022

Good afternoon Matias, My name is Wesley McLaughlin and I am the Customer Success Manager here at Stably. Thank you for your feedback here as we are always looking for ways to improve the platform and better serve both our customers and our partners. I see that the ticket in reference here (#4285) was submitted due to an issue with a Tezos USDS deposit/redemption.  Our development team is actively working toward a resolution here and I will be providing you with an update via this thread in Trustpilot as well as via your open Zendesk support ticket #4275 as soon as it has been resolved. Best Regards, Wesley McLaughlin Customer Success Manager Stably.io