ss396.comReviews of ss396.com

4.1532 reviews
Auto Parts & Wheels
2 Commerce Blvd, Palm Coast, Florida

ss396.com

About ss396.com

When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.

ss396.com (ss396.com) has 532 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Website: ss396.com
Category: Auto Parts & Wheels
Location: Palm Coast, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 58% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Jim R.

Aug 5, 2026

SS396.com bad experience

I called the location in Palm Coast and told them I wanted to order a sheetmetal firewall and dashpad for a 73 Nova. I told the lady I would drive to their location to pickup the parts to save shipping. She said thats fine but I should pay in advance so the parts would be pulled and waiting on my arrival. So I paid over the phone. I get there and have to wait for the parts to be pulled. So much for paying in advance. Unfortunately, the firewall was bent and not usable. They told me it was supposed to be bent that way when we both know better! I told them no, that it was not usable. The air conditioning suitcase will not seal to the firewall when the heater opening is bent ineard 2 inches on one side. They offered to drop ship one because they only had the one in inventory, but said I had to pay the $160 shipping. Why would I do that when they stated “all” of their inventory had the same damage, and that OER manufactures all of them with the same poor quality? I would just end up having to pay return shipping and a restocking fee! No thanks. I said just refund me and they said they would but that I had to wait 5 days for my refund. They got my money immediately, but want to hang onto it 5 days before giving it back. I drove 6 hours for this? Poor customer service and they offered NO solution. Only finger pointing. The guy up front was very nice and polite. Cant argue with that. But ss396.com is not a customer friendly company when something goes wrong. Buyer beware. ss396.com is a Fairweather Supplier.

Response from ss396.comAug 6, 2026

We’re sorry the firewall did not meet your expectations after such a long drive. After inspecting the part and the concerns you raised, we confirmed the same bend was present across our remaining inventory and in the manufacturer’s product imagery, indicating that it was produced in that form. Our team offered to explore sourcing one from another supplier and was transparent about the drop-ship cost, although we could not guarantee another version would be manufactured differently. We also agreed to process a full refund that day. The five-day timeframe referenced was simply the maximum time some financial institutions may take to return the funds. We understand your disappointment, but shouting at our staff and stating that you would not leave until the refund appeared was unacceptable. We believe everyone deserves to be treated with respect, and this is not conduct we are willing to ask our employees to accept simply to retain a customer. While we’re disappointed this experience did not meet your expectations, we believe our team’s character is best reflected by the hundreds of customers who have shared positive experiences with us, including those who regularly shop in person at our counter. We wish you the best with your restoration.

About ss396.com

ss396.com (ss396.com) has 532 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Website: ss396.com
Category: Auto Parts & Wheels
Location: Palm Coast, Florida
Listed on Five Star Index: 2026