ss396.comReviews of ss396.com

4.1532 reviews
Auto Parts & Wheels
2 Commerce Blvd, Palm Coast, Florida

ss396.com

About ss396.com

When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.

ss396.com (ss396.com) has 532 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Website: ss396.com
Category: Auto Parts & Wheels
Location: Palm Coast, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 58% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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William

Jul 24, 2026

If an incorrect part is shipped, be aware that you're gonna get stuck with high shipping charges

I've ordered a number of parts from the company, I've been very satisfied. There was a mistake when another part was ordered and shipped to me, and initially they informed me that I ordered the wrong part. In fact, I went back and looked at my order...they were incorrect, they shipped the wrong one. Regardless. of the source of an incorrect order, the part has to go back.In order to get a refund, I need to ship it back to them at my expense. Unfortunately, I am asked to be charged full shipping rates from carriers such as FedEx and UPS of almost $200. The company evidently has a bulk.shipping rate which is approximately at $24. I asked them to help me with the shipping. I simply wanted them to send me a shipping label with the bulk rate and I would reimburse them for that. Their response was less than the FedEx and UPS carriers at over $100. quite a conundrum… As the part is only valued at $200. Very unfortunate for a repeat customer who has been dedicated to utilizing their product line. Disappointed with the customer service.

Response from ss396.comJul 27, 2026

Thank you for your continued business and for taking the time to share your experience. We're sorry to hear that this situation left you disappointed. After reviewing your order, it appears your vehicle is a 1969 Camaro, while the parts ordered were for a 1968 Camaro. Although we were able to provide a discounted return shipping label, we understand that the return shipping cost was still significant due to the size of the shipment. We'd also like to clarify that the shipping charge paid at checkout is often only a portion of the actual cost we pay the carrier. Like many retailers, we absorb a significant portion of shipping expenses to remain competitive and offer affordable shipping options to our customers. Unfortunately, those discounted outbound shipping rates typically do not apply to return shipments, particularly for large or oversized items. That said, we believe there were opportunities for us to provide a better overall experience. Our goal is always to treat our customers fairly and find reasonable solutions, especially for those who continue to do business with us. We appreciate your feedback and would welcome the opportunity to review your situation again. If you're willing, please contact our Customer Support team, and we'll be happy to revisit your order and see if there is anything further we can do to help.

About ss396.com

ss396.com (ss396.com) has 532 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Website: ss396.com
Category: Auto Parts & Wheels
Location: Palm Coast, Florida
Listed on Five Star Index: 2026