ss396.com Reviews | Read Customer Reviews of ss396.com

ss396.com Reviews | Read Customer Reviews of ss396.com

ss396.com reviews

Showing 31 reviews with 3 stars · Clear filters

Arthur W.
Sep 3, 2026
I got everything I ordered
I got everything I ordered. Fast shipping, good prices . Site said if you spend over $299 shipping is free. I spent over $2200.00 . And had to pay for shipping. Bad advertisement
Response from ss396.comSep 3, 2026
Thank you for your feedback. We’re glad you received everything you ordered and were happy with the shipping speed and prices. Our free-shipping promotions apply only to eligible items, and each item indicates whether it qualifies; some products cannot qualify because they are manufacturer drop-shipped or restricted by the manufacturer’s policy. We apologize for any confusion and appreciate your business.
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Steve P.
Aug 30, 2026
Yours is the only company I deal with…
Yours is the only company I deal with that.Does not send tracking info and updates. Last time I ordered from here , I had an item had to be returned due to shipping damage. It's order will need to do return due to item.Does not fit my vehicle.
Response from ss396.comAug 31, 2026
Thank you for your feedback. We checked your most recent order, and it shows that the order shipped on 8/20, with a tracking email sent that same day (always check spam), and it was delivered on 8/25. We’re sorry if you didn’t see the tracking notification, and if your current order doesn’t fit your vehicle, please give us a call so we can help with the return process.
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Heather
Aug 24, 2026
My order was poorly packaged
My order was poorly packaged. I ordered a new grille stiffener (1969 Camaro) and when it arrived the box looked like it was smashed in order to fit the curve of the metal piece. When I opened it, the grille stiffener itself was bent to the side (where it should have been completely straight). I had to straighten it out using metal working tools, as I didn't have time to exchange for a new one because I wanted to get my car to the show a few days later. It ended up working out, but I feel that I shouldn't have had to fix my brand new item before I could use it on my car.
Response from ss396.comAug 25, 2026
Thank you for your feedback. We’re sorry the grille stiffener arrived in that condition. If you had contacted our customer service team, we would have been happy to address the issue and work toward getting you a proper replacement. We understand the timing with your car show made that difficult, and we appreciate your understanding.
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Eduardo L.
Aug 24, 2026
Incorrect window moulding clips
I received my order in a timely manner. Front windshield moulding fit well however the technician was not able to install it since the window clips did not fit properly. He told me they kept popping out. Thought the window clips I ordered were specific to my 77 Chevy Camaro Z28. Please send the correct clips at your earliest convenience. Thank you.
Response from ss396.comAug 24, 2026
Please give our Technical Support team a call so they can help determine the correct clips for your 1977 Camaro Z28 and get you pointed in the right direction.
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Da'Marcus D.
Aug 3, 2026
Great delivery time but my box was bent…
Great delivery time but my box was bent out of shape upon delivery.
Response from ss396.comAug 3, 2026
Thank you for your feedback! We're glad to hear your order arrived quickly, but we're sorry the package was damaged during transit by the shipper. If the product itself was damaged, please contact our Customer Service team and we'll be happy to assist you in resolving the issue. We appreciate your business and thank you for bringing this to our attention.
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Jeff P.
Jun 3, 2026
Shipping cost almost as much as the…
Shipping cost almost as much as the part,seems high.
Response from ss396.comJun 3, 2026
Hey Jeff, unfortunately with the high fuel costs, shipping rates have gone up a lot. It really affects the small stuff. We do have promo codes for free shipping, but you would need to be over $299. But always watch your email for promo shipping sales!
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Richard G.
May 28, 2026
Product met expectation as usual
Product (Dipstick)met expectation as usual. Here is my concern. When I looked up thr part it showed $15.81 for delivery. When I checked out increased to $23 and some change. The young lady who took my order said there is nothing she could do that I must have seen it from a 3rd party site. I had her look up the part number on line as she saw it was your site. She stood by that she couldn't do anything. I find it hard to believe that your company wouldn't make it right based on the online pricing. I just did another search for a Dipstick for a 70 MONTE CARLO big block and ss396 still shows $15 and some change for delivery.I took a screenshot to share with you. I'm not crazy or being a pain. I'm willing to share with you so you can adjust your advertising. Feel free to call me or send me a email address to share with you.
Response from ss396.comJun 16, 2026
Hi Richard, you must have seen it somewhere else, as shipping cost is reflected at the checkout screen only. Sorry for any confusion!
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Quentin M.
Apr 6, 2026
Shipping cost was rediculous
Shipping cost was rediculous. Almost as much as the part I needed.
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