ss396.comReviews of ss396.com

Great company, item was just as described and very quick shipping to my door!!

I would had given 5 Stars but one of the items ordered wasn't shipped. I wasn't charged for it but also wasn't notified it was out of stock. So I ordered that item from another company and already received it.

almost impossible to get a live person on the phone to check an order, they say they changed the hours to better serve the customer, so they think less hours serve the customer better? i have spent over $3000 dollars to 396 in the past month and there is always an order that comes back with an item on back order, and they never get back to you on it. good luck!!!

Ordered a fuel tank kit for a project, I received an email notifying me that it had shipped. tracking number showed no movement and was due to arrive in 5 days. I called two days before it was due to arrive (Saturday) ands informed that no one was answering the phones at the vender, so they could not give me any information. I emailed. on Monday the delivery day to inform them the package had not arrived and did not receive a response. After 2 calls on Tuesday I was told that it would be shipped that day, due do the delay I had to cancel the order. I was given credit for the tank but not the straps. I emailed to have the invoice corrected and have not received a reply as of this time. To be fair it was their supplier that let them down.the parts they had in-house were received in a timely manor. The fact that I had to keep chasing them , was told. by one of their staff "What do you want me to do?" when I insisted on exact information and did not get the correct refund has put me off using them in the future.