Sprouts Farmers MarketReviews of sprouts.com

Was accosted when I brought my service dog into the market on Milpas in Santa Barbara with employee asking to see paperwork and asking what disability I had. Not legal. At self checkout, where I’m doing the work, don’t even provide bags. Offer to feed hungry children if I’d like to donate and they take the write off. Stingy people.

I was at the Visalia store and a guy named Adam was checking. He wasn’t paying attention and started charging me for the customers items behind me. He tried to subtract them when they told him if his mistake and he had already packed their items in my bag. I had already told him NOT to pack the bags and to Put everything in the basket. He then said I owed $34.00 in cash, because I had used my food card. I went to my car and decided to go back in to have this all explained to me. He didn’t take much interest in his mistake, when I came back in, A nice lady named Christine, who helps me all the time, closed her register, went down my receipt and broke down the charges. Adam had changed me for the other customers beer! She kindly refunded me. So I had paid for their beer and they got it free. Adam did not seem concerned or even asked about my problem or apologized. I really don’t think he should be on the register. He wasn’t effective or concerned. I will always use the self check out now, so I won’t be subjected to the lazy attitude of their disinterested checkers. Christine was the best and showed much professionalism.

I buy from Sprouts a lot. Things have gotten worse over the last year. I bought two salads via Instacart two days ago in the evening. I then went to each one of them and the top was fine but the lettuce underneath is all brownish. I ate the top and threw it away. I buy something like cucumbers and even though they are stored in the refrigerator, in two days they are already growing mold. There many issues with their fresh products, not so fresh anymore.

Sprouts advertises it as a "Farmer's Market", yet where are the farmers selling their products? There are none. This is false advertising.

BEWARE!! Worst customer service and does not resolve charge discrepancies. Sale items and 30% off total bill that was advertised via email. Email had incorrect days and said sale is 7/17 - 7/18; however, didn't know this and shopped in store on 7/17. Manager would not honor the 30% because it was not coming up when the items were scanned. Looking at my email later on in the day a correction was sent for 7/18-7/19. Ordered online on 7/19 - 30% off total bill was still in effect. Picked up order and noticed the receipt from Instacart was $66.32. Asked to have a paper from the store which showed balance of $42.26. Credit Card charged 66.32. Called instacart which did not see the 30% discount - could do nothing. Called store and spoke to the manager and they told me to call instacart since they couldn't do anything. When I told the store mgr that I called them first and should not be resolving this issue, that Sprouts should because they employ Instacart to do pickup orders, I was hung up on. Called Corporate HQ - no one would talk to me about this issue - wanted me to fill out a form online. I am out $18.11. Will never shop at a Sprouts again!!

I have had NO problem with the products or any delivery person. The products I have received have been good quality and all the drivers who have delivered my items were great, friendly, considerate people. However, customer service is another story. Every time I try to use a special discount from an email I get from Sprouts which states, "no code needed, 30% discount will be automatically applied at the end of your order process", I never get the discount. Then when I try Customer service, I get A/I who loops around constantly not being able to help and then tonight I got a specialist to chat, Henry, he ended the chat before I was able to furnish him the screen shot he asked for. Repeated attempts to get back to anyone was fruitless so I guess I'll never get to use any codes or automatically discounted offers because they never work. And, I never have any recourse, no one can help when I try to chat, I get A/I and they keep giving me pages and pages of step by step "Junk" I could try to get it done. WOW, what I way to get the customer frustrated and want to give then you don't have to give any discounts. So I will think carefully whether I order from them again.

I love this store, but they got rid of. They only good yogurt they had in stock disappointed.

I used to shop at your stores over pretty much every other store because you had the best prices - especially on produce. Ever since COVID you seemed to have jumped over every other store with your prices. You are now about the most expensive store to visit, and I don't like shopping there anymore. Really sad . . . because you used to be GREAT!