Sprouts Farmers MarketReviews of sprouts.com

Was accosted when I brought my service dog into the market on Milpas in Santa Barbara with employee asking to see paperwork and asking what disability I had. Not legal. At self checkout, where I’m doing the work, don’t even provide bags. Offer to feed hungry children if I’d like to donate and they take the write off. Stingy people.

I was at the Visalia store and a guy named Adam was checking. He wasn’t paying attention and started charging me for the customers items behind me. He tried to subtract them when they told him if his mistake and he had already packed their items in my bag. I had already told him NOT to pack the bags and to Put everything in the basket. He then said I owed $34.00 in cash, because I had used my food card. I went to my car and decided to go back in to have this all explained to me. He didn’t take much interest in his mistake, when I came back in, A nice lady named Christine, who helps me all the time, closed her register, went down my receipt and broke down the charges. Adam had changed me for the other customers beer! She kindly refunded me. So I had paid for their beer and they got it free. Adam did not seem concerned or even asked about my problem or apologized. I really don’t think he should be on the register. He wasn’t effective or concerned. I will always use the self check out now, so I won’t be subjected to the lazy attitude of their disinterested checkers. Christine was the best and showed much professionalism.

I buy from Sprouts a lot. Things have gotten worse over the last year. I bought two salads via Instacart two days ago in the evening. I then went to each one of them and the top was fine but the lettuce underneath is all brownish. I ate the top and threw it away. I buy something like cucumbers and even though they are stored in the refrigerator, in two days they are already growing mold. There many issues with their fresh products, not so fresh anymore.

I have had NO problem with the products or any delivery person. The products I have received have been good quality and all the drivers who have delivered my items were great, friendly, considerate people. However, customer service is another story. Every time I try to use a special discount from an email I get from Sprouts which states, "no code needed, 30% discount will be automatically applied at the end of your order process", I never get the discount. Then when I try Customer service, I get A/I who loops around constantly not being able to help and then tonight I got a specialist to chat, Henry, he ended the chat before I was able to furnish him the screen shot he asked for. Repeated attempts to get back to anyone was fruitless so I guess I'll never get to use any codes or automatically discounted offers because they never work. And, I never have any recourse, no one can help when I try to chat, I get A/I and they keep giving me pages and pages of step by step "Junk" I could try to get it done. WOW, what I way to get the customer frustrated and want to give then you don't have to give any discounts. So I will think carefully whether I order from them again.

I love this store, but they got rid of. They only good yogurt they had in stock disappointed.

I have been shopping at the Sprouts in Boca Raton, FL for a few years. I just read the report summed up by many customers dissatisfied with prices at Sprouts. I agree 100%. Their prices are nuts in compared to many other grocery stores and the quality isn't really any better . I often find mistakes made on my receipt of being over charged and have had to drive back to the store. This has happened so often I now check my receipt as soon as I walk out the door. Here is a new one for them, they added a 0.29 donation to my bill without ever asking me if I wanted to donate. Something is very wrong with how this store is being run. No real good bargains here! And they have the nerve to charge for the plastic bags. I only go there now for certain things I can not get at other stores which comes out to very little.

I've read online that sale prices are not reflected at checkout. Today was the first day that I compared, and sure enough, I was being overcharged by a couple of bucks, just on one item. God knows how many times this has happened, during my 20 + visits. Not happy. This along with foods sold a day or two before expiration, poorly-refrigerated (& separating) hummus spread, etc, is enough not to go back (except the packaged sourdough bread is excellent). I cannot waste any more of my time, describing other negatives. I feel bad for some good employees, as (once again), about 4 customers in the entire store.

Prices seemed quite high for the quality. Their weekly ad is the worst of any supermarket, hard to find things and very tricky: buy one get second half off…Only trouble is “what does one cost?” Store in Carlsbad was clean. Asked ware at find bulk spices, I was told “oh there over there. Took me a few more minutes to find them. Can’t see myself going back.