Sprouts Farmers MarketReviews of sprouts.com

Terrible customer service at the Sprouts located at, 2530 Cumberland Blvd Smyrna, GA. The employees and manager are all lazy, one black female cashier refused to check me out through the regular checkout line, was told I had to use self-checkout. This was false. She was being lazy and clearly never heard of customer service. Asked for manager, white male his attitude and conduct matched the cashier. Go figure. I like Sprouts, but not this particular location. I do not recommend shopping here.

Just as I picked up a pack of perhaps 8 fresh chicken thighs, I asked a man who was filling the display cases with other meat products if the chicken had been frozen. He gave me a very clear "no, never." So I was surprised to find that when I got home, I could not separate the thighs because they were frozen together ... very frozen together. The next time I was in the store (In Thornton) I asked to speak with a manager and told him my experience. He was adamant that what I described was impossible: that the chicken could not have been frozen. I suggested that this incident much have been a sort of magic. He maintained that it could not have been frozen. I was not asking for a refund or any special treatment, just a clarification. I like some of the products Sprouts carries, but I will no longer purchase any meat or poultry items.

I'm sure service at locations can vary...some have great customer service and others are an absolute joke, but the employees can only do so much (or are incentivised to do so little) when store management and corporate office do everything they can to squeeze juuuuust a little more blood from the stone. They saw record profits during COVID, and have been chasing those dollar signs in every way they can think of...though they can't think much further than, "let's take it away from our employees!" They pile more and more onto workers, yet when it comes time for evaluations they find any and every reason to keep from giving them money. They use a 5-point evaluation scale, yet management openly says they'll never give a 5, or even a 4.5, because "nobody's perfect". So why use an impossible metric? That's like saying you'll pay someone a billion dollars to sleep, but only if they do it for 25 hours in a single day. If it isn't even possible, why offer it? They get contracts from companies to guarantee their products on shelves, regardless of whether it sells or not, forcing individual stores to LITERALLY order product to either sell at a loss or throw away every week. And that's IF the warehouses they contract with even send the right items - I've seen a single department take on hundreds of dollars in mispicked items PER delivery, not to mention damaged and outdated items as well. When faced with evidence of that massive amount of shrink, what did corporate do? Fix it? Nope, they wrote the employee up for "wasting time and chasing ghosts", even though she had managed to score over $25k in credits on these issues in her first six months alone, likely exceeding half a million before finally giving up and walking away. You can only beat your head against a wall for so long, you know?

The first time I went to Sprouts located on Old Spanish Trail (Houston, TX) I was impressed by the vegs and cleanliness of the store so I went back this morning and to my surprise, the vegs were not fresh, the store pretty dirty, the attitude of the clerk at the deli counter was awful and it seemed to annoy her to serve the customers. Masks mandate was non-existent and the cashier kept sneezing, coughing, in addition to be slooow as molasse. Sorry to say we will never go back again

I purchased precooked turkey at sprouts in mesa Arizona and went home and ate it. I got food poisoning from their turkey which led to strep throat and was sick for 6 days. I filed a claim with sprouts for lost wages and weeks later sprouts claims they are not responsible for the food they sell. I will never shop at sprouts again. Shop there at your own peril.

If I could give this store (Warner & Goldenwest, HB CA) a negative star, I would! Connie (Store Manager) is bitter and unprofessional, this person definitely needs to be fired! I first noticed this woman speaking poorly of upper management to one of the staff members who was stocking the produce. I overheard Connie say “I don’t get paid enough to deal with politics here”. Her bad vibes filled the air making it unpleasant to even want to shop. After that, Connie took it upon herself to yell at me across two lanes when I was ready to checkout. I had my licensed service dog with me in her bag in the cart, I was unaware that this particular store did not allow this as other locations don’t mind. Connie screamed at me “the dog has to come out of the cart!”, “and we only allow service dogs!”. I removed my dog and said to her “she is a service dog!”. Connie said “for what and rolled her eyes”. I asked her if she was judging me that I have three disabilities and she told me no as she rolled her eyes again. I told her to get a life and I now have an understanding of their policies, she just stood there wanting an argument. I can’t even believe that this person has a job. It makes sense to me why this store is dirty, it’s a complete reflection of this woman’s nasty attitude. I had two customers approach me outside who witnessed the incident and both individuals encouraged me to report her and were nice enough to give me their contact info. If I needed witness statements. I will see what Sprouts corporate office says before I decide if I am going to file an incident with ADA. Unbelievable!

In my opinion, the Peachtree City location is poorly managed. Over the past 6 months we've experienced low quality produce, a cavalier approach to customer service and lack of accountability from "managers". We will drive to Fresh Market, Publix or Kroger instead.

I have a confession: I usually do not write reviews online, but HANNAH, a Sprouts’ employee (store #151) made it impossible for me to sit aside and not telling EVERYONE how wonderful she is. Hannah is a dedicated employee who is ALWAYS welcoming and attentive to the customer's needs. I shop A LOT at this store, so I have to admit that the manager Bruce is a very kind & charming and so are most of the employees in this store, but Hannah is definitely a GEM 💎