SprinlyReviews of sprinly.com

Response from SprinlySep 14, 2022

Hi Janet, Thanks for taking the time to leave us a review. I'm so sorry to hear that you have had such a bad Sprinly experience. We always want you to have a positive one. I took a look at your subscription history and I see that you have had four deliveries from us, were all four deliveries ruined. We do send tracking information every Monday so you can better manage your delivery. I'm so sorry to hear that your delivery wasn't working out the way you expected. We do suggest adding a note to your delivery driver by updating your Shipping information through the customer portal - you can make notes in the "Company" line of your address, if it's not already being used, such as "DRIVER: LEAVE AT DOOR" (or wherever you need it to be left. You'll just want to remember that the label can only accommodate 35 characters in that line, so you might want to come up with some creative abbreviations if you need to leave a longer message! Also, most couriers, like FedEx and LaserShip, offer their own online account programs that you can sign up for to better manage your personal delivery preferences. We'd recommend signing up for an account with your courier so that you can manage ALL the deliveries that come to you, not just Sprinly. And, of course, you can always reach out to us directly if you have questions about your weekly delivery. In the meantime, here's a link to LaserShip's delivery management website: https://lasership.com/delivery-support/manage/ And another one to FedEx: https://www.fedex.com/en-us/delivery-manager.html Look forward to hearing back from you. Kindly, Rachel

Response from SprinlySep 14, 2022

Hi Steph, Thanks for taking the time to leave us a review. I'm so sorry to hear that you have had such a bad Sprinly experience. We always want you to have a positive one. I feel terrible that you had multiple meals with packaging issues and leaks. We are always working on improving our packaging and processes to ensure that these things don't happen. When preparing your meals for shipping, we always make sure to package boxes carefully and correctly so that everything is secure, and our Quality Assurance team members are tasked with inspecting each box before it leaves our kitchen. We truly believe that all of these efforts will solve that problem very quickly, though please do let us know if you experience this again in the future. Again, I am really sorry about this! We are doing everything that we can to make sure that meals are delivered safely and securely. Do you recall if it was a lid issue, a sauce cup issue (the cup inside the meal), or was it just overall subpar? Sincerely, Rachel

Response from SprinlySep 18, 2022

Thanks for your support and enthusiasm, Barbara, and for taking the time to leave us a review😄 Our culinary team is often reviewing recipes against client feedback, so thank you for letting us know, I will definitely pass along this feedback to our team. Is there a specific dish you found bland or was it overall? You are totally right, there are a lot of options for compostable containers out there, but we have some pretty specific needs for our containers. These containers are great for take out, like Chipotle, but the issues we have with them is that the material would not hold up during shipping, and the meals likely wouldn't last as long. With the moisture from the meals and the boxes getting tossed around during shipping, they would likely get crushed and cause a mess for our clients, which we certainly do not want. Also, we are working really hard on creating a film that would protect our meals and help them last longer, and unfortunately, the film would not adhere to something made from this material. But, again, we are always willing to take any feedback people have so we can use it to help us improve and appeal to more customers. We appreciate you! Kindly, Rachel

Response from SprinlySep 18, 2022

Thanks for your support and enthusiasm, Frances, and for taking the time to leave us a review😄 We're so glad you're enjoying your Sprinly experience! We love sharing these delicious and healthy meals with you, and we're proud to back it up with exemplary customer service (or, as we call it, Client Happiness!) Just let us know if there is ever anything we can do to help you on your wellness journey! We're always working on refining our packaging to be as environmentally friendly as possible. There is a lot of options for compostable containers out there, but we have some pretty specific needs for our containers. These containers are great for take out, like Chipotle, but the issues we have with them is that the material would not hold up during shipping, and the meals likely wouldn't last as long. With the moisture from the meals and the boxes getting tossed around during shipping, they would likely get crushed and cause a mess for our clients, which we certainly do not want. Also, we are working really hard on creating a film that would protect our meals and help them last longer, and unfortunately, the film would not adhere to something made from this material. But, again, we are always willing to take any feedback people have so we can use it to help us improve and appeal to more customers. 😊 We appreciate you! Kindly, Rachel

Response from SprinlySep 18, 2022

Thanks for your support and enthusiasm, Laura, and for taking the time to leave us a review😄 We're so glad you're enjoying your Sprinly experience! We love sharing these delicious and healthy meals with you and your family, and we're proud to back it up with exemplary customer service (or, as we call it, Client Happiness!) Just let us know if there is ever anything we can do to help you on your wellness journey! We appreciate you! Kindly, Rachel

Response from SprinlySep 14, 2022

Hi Di Ann, Thanks for taking the time to leave us a review. I'm so sorry to hear that you have had such a bad Sprinly experience. We always want you to have a positive one. I have taken a look at your subscription history and it does look like we refunded (June 22 charge) your card and you got additional weeks on a credit for the warm deliveries. Obviously there is not way to refund meals that shipped free and I am so sorry they also arrived warm. The summer heat has really tested our packaging and I am happy to report we have found a solution since you cancelled your subscription! Please do let us know if your bank says otherwise and we will make sure to make things right for you. Again, I am so so sorry your meals arrived warm 😔 Kindly, Rachel

Response from SprinlySep 15, 2022

Hi Carolyn, Thanks for taking the time to leave us a review. I'm so sorry the meals weren't the right fit for you and you got two similar welcome notes. Our Culinary Manager is often reviewing recipes and comparing them against our client feedback so that we can make improvements. We would love to know what meals you did not enjoy. I'm so very sorry that the flavor wasn't to your liking. There are a few dishes myself that I got and I took a few bites and tossed them because I just was not a fan, so I totally understand where you are coming from. Taste is so subjective so it's hard to cater to everyone but we always want to make sure we are improving! Look forward to hearing back from you. Kindly, Rachel

Response from SprinlySep 18, 2022

Thanks for your support and enthusiasm, John, and for taking the time to leave us a review😄 We're so glad you enjoyed your Sprinly experience! We loved sharing these delicious and healthy meals with you and your family, and we're proud to back it up with exemplary customer service (or, as we call it, Client Happiness!) Just let us know if there is ever anything we can do to help you on your wellness journey! We appreciate you! Kindly, Rachel