SprinlyReviews of sprinly.com

Response from SprinlySep 14, 2022

Hi Lisa, Thanks for taking the time to leave us a review. I'm so sorry to hear that you have had such a bad Sprinly experience. We always want you to have a positive one. Our meals should definitely be lasting you 5-6 days after delivery, so something is not right here. This is so distressing to hear, I can only imagine how frustrating this has been for you! The summer has really tested our packaging and insulation 😥 I totally understand why you cancelled your subscription, but I would really like to give it one more shot! Whether this is a shipping issue, or if someone on our Box Packing line has gotten sloppy, I am reporting this to our Logistics and our Operations Managers to resolve this for you, and for any other client who may be experiencing these issues this summer. Further, we have a super special list of clients that get extra attention when we pack and ship your meals, and I really think that this could help you. Is there any chance you'd be willing to allow us one more opportunity to impress you? I would gladly add you to this list for the foreseeable future, so that you always get this extra special care! We would also love to send you a free weeks of meals to make up for the inconvenience. Please let me know if this is something you would like to try, I truly believe that you would enjoy continued meal deliveries. Just let me know how you'd like to proceed, I'll do whatever I can to make things right for you both. We appreciate you! Kindly, Rachel

Response from SprinlySep 15, 2022

Hi Caren, Thanks for taking the time to leave us a review. I'm so sorry to hear that you have had such a bad Sprinly experience. We always want you to have a positive one. Our Culinary Manager is often reviewing recipes and comparing them against our client feedback so that we can make improvements. We would love to know what meals you did not enjoy. I'm so very sorry that the flavor wasn't to your liking. There are a few dishes myself that I got and I took a few bites and tossed them because I just was not a fan, so I totally understand where you are coming from. Taste is so subjective so it's hard to cater to everyone but we always want to make sure we are improving! Look forward to hearing back from you. Kindly, Rachel

Response from SprinlySep 18, 2022

Thanks for your support and enthusiasm, Beth, and for taking the time to leave us a review😄 We're so glad you're enjoying your Sprinly experience! We love sharing these delicious and healthy meals with you, and we're proud to back it up with exemplary customer service (or, as we call it, Client Happiness!) Just let us know if there is ever anything we can do to help you on your wellness journey! I completely understand where you're coming from, and you're right in that we're a premium-priced service! There's definitely a reason why though, so I'm happy to share a bit more about our thoughtful process with our meals. For example, we have a component of our meals called a Pineapple Glaze. While other companies usually add refined sugar as the sweetener for a recipe like a pineapple glaze, we know this results in a spike in one’s blood sugar that leads to issues in our society like diabetes and obesity. Therefore, at Sprinly, we make ours from scratch - instead of adding refined sugars, we source organic pineapples and actually grind them up ourselves to make this sauce. This sweetens our sauce, but more importantly, it adds dietary fiber, which allows your body to process the sugar gradually over many hours. As a result, this lowers the glycemic index of our meals with no sudden spike in one’s blood sugar, making it way more nutritious. Additionally, grinding up fresh organic pineapples for the glaze results in a much fresher taste 👍 Another example would be our Plantballs, which resemble "meatballs" without the meat :) Instead of using ingredients without nutrition like bread crumbs or flour to bind our Plantballs, we actually use superfoods like organic chia and flaxseed to create our own in-house binder. Both of these examples cost a lot more to do given the expensive ingredients and time it takes to prepare them, but we feel strongly that we have to start with nutrition first with our meals. While over 95% of us get enough protein, one of the biggest health issues in our country is the fact that less than 5% of us get enough dietary fiber that comes from fruits & vegetables, so we always want to be mindful with our approach to food and nutrition. These are two small examples, but we’ve developed other meals in a similar fashion to develop our meals with honest nutrition first. We appreciate you! Kindly, Rachel

Response from SprinlySep 15, 2022

Hi Lisa, Thanks for taking the time to leave us a review. I'm so sorry the meals weren't the right fit for you! Our Culinary Manager is often reviewing recipes and comparing them against our client feedback so that we can make improvements. We would love to know what meals you did not enjoy. I'm so very sorry that the flavor wasn't to your liking. There are a few dishes myself that I got and I took a few bites and tossed them because I just was not a fan, so I totally understand where you are coming from. Taste is so subjective so it's hard to cater to everyone but we always want to make sure we are improving! Look forward to hearing back from you. Kindly, Rachel

Response from SprinlySep 14, 2022

Hi Margaret, Thanks for taking the time to leave us a review. I'm so sorry to hear that you have had such a bad Sprinly experience. We always want you to have a positive one. Do you remember what meal was watery, slimy, and bad? Our meals last about 5-6 days after receiving, besides meals that are labeled "Eat Earlier". I definitely don't want this to happen to anyone else, so I would love to pass along any of your feedback to my Culinary team for review. Our insulated packaging is designed to keep your food fresh during transit. The meals are made to go right into the refrigerator. They'll be good there through Sunday so that you're able to enjoy them throughout the week! Some of the meals may contain an "Eat First" or "Eat Earlier" symbol on the front of their individual packaging. Those meals should be consumed within the first 2-3 days of receiving them, due to certain ingredients that may not keep fresh as long as those in other meals. The "Eat First" and "Eat Earlier" symbols, by the way, are also available for viewing online, when you tap or click on a meal's image in the meal selector. Meals the week of Aug 8: 2x Pesto Pasta with Sun-dried Tomato Cake 2x Zucchini Noodle Pesto Pasta with Italian Garbanzo Bean Patties 2x Chipotle Sweet Potato Hash with Plant-Based Chorizo Crumble and Chipotle Aioli Meals the week of Aug 15: 2x Mac and "Cheese" with Steamed Broccoli and "Bacon" 2x Chili Con Queso with Fajita Crumble and Rice 2x Citrus Detox Salad with Beet, Pumpkin Seeds and Fresh Oranges I hope this information is helpful and look forward to hearing back from you! 😊 Warmly, Rachel

Response from SprinlySep 18, 2022

Thanks for your support and enthusiasm, Gregory, and for taking the time to leave us a review😄 We're so glad you enjoyed your Sprinly experience! We loved sharing these delicious and healthy meals with you, and we're proud to back it up with exemplary customer service (or, as we call it, Client Happiness!) Just let us know if there is ever anything we can do to help you on your wellness journey! We are always here if you need help reactiving! Kindly, Rachel

Response from SprinlySep 18, 2022

Thanks for your support and enthusiasm, Sylwia, and for taking the time to leave us a review😄 We're so glad you're enjoying your Sprinly experience! We love sharing these delicious and healthy meals with you, and we're proud to back it up with exemplary customer service (or, as we call it, Client Happiness!) Just let us know if there is ever anything we can do to help you on your wellness journey! We appreciate you! Kindly, Rachel

Response from SprinlySep 15, 2022

Hi Erin, Thanks for taking the time to leave us a review. I'm so sorry your first week of meals wasn't the right fit for you! Our Culinary Manager is often reviewing recipes and comparing them against our client feedback so that we can make improvements. Do you mind sharing which meals you did not enjoy? We would love the chance to impress you again! Our menu is always changing and you and view it at: sprinly.com/pages/menus. My personal favorite is on the week of Sept 26 the Mediterranean Veggie Kofta Crumble with Vegan Tzatziki and Cucumber Tomato Salad. It's such a unique flavor that is both satisfying and refreshing! Kindly, Rachel