SprinlyReviews of sprinly.com

Response from SprinlySep 18, 2022

Thanks for your support and enthusiasm, Charlene, and for taking the time to leave us a review😄 We're so glad you enjoyed your Sprinly experience! We love sharing these delicious and healthy meals with you, and we're proud to back it up with exemplary customer service (or, as we call it, Client Happiness!) Just let us know if there is ever anything we can do to help you on your wellness journey! I am sorry you did not enjoy some of our dishes. Our culinary team is often reviewing recipes against client feedback, do you happen to recall which dishes you did not enjoy so I can pass along this feedback to our team? Kindly, Rachel

Response from SprinlySep 15, 2022

Hi Kristen, Thanks for taking the time to leave us a review. I'm so sorry your first week of meals wasn't the right fit for you! I took a look back at your emails to us and your subscription history and I truly am so sorry for the hassle there. We are always improving our website and I know gift cards is one of the things we are working on being more concise. It does look like we made things right for you but I totally understand where you are coming from. We always want you to be able to place an order with ease and that just was not the case for you. I do hope you enjoyed the meals you did receive and thank you so much for giving us a try. We hope we can serve you again in the future. Kindly, Rachel

Response from SprinlySep 14, 2022

Hi Anne, Thanks for taking the time to leave us a review. I'm so sorry to hear that you have had such a bad Sprinly experience. We always want you to have a positive one. I look a look at your subscription history and it does look like we made things right for you Anne, yay! Thank you so much for the compliment, we're proud to back up Sprinly with exemplary customer service (or, as we call it, Client Happiness!) 😄 So Sorry it did not work out for you, but thank you for giving us a try! Kindly, Rachel

Response from SprinlySep 18, 2022

Thanks for your support and enthusiasm, Gianna, and for taking the time to leave us a review😄 We're so glad you're enjoying your Sprinly experience! I am so sorry to hear about your last delivery. When you say the ice packs were thawed, did your meals arrive warm that week? Sometimes our ice packs might not have any "ice" left but they are designed to keep the meals cool through transit (end of the day Wednesday). We definitely dont recommend enjoying meals if they arrive warm for they are no longer fresh. We appreciate you! Look forward to hearing back. Kindly, Rachel

Response from SprinlySep 15, 2022

Hi Barb, Thanks for taking the time to leave us a review. I'm so sorry your first week of meals wasn't the right fit for you! Our Culinary Manager is often reviewing recipes and comparing them against our client feedback so that we can make improvements. Do you mind sharing which meals you did not enjoy? We would love the chance to impress you again! Our menu is always changing and you and view it at: sprinly.com/pages/menus. My personal favorite is on the week of Sept 26 the Mediterranean Veggie Kofta Crumble with Vegan Tzatziki and Cucumber Tomato Salad. It's such a unique flavor that is both satisfying and refreshing! Kindly, Rachel

Response from SprinlySep 15, 2022

Hi Janet, Thanks for taking the time to leave us a review. I'm so sorry your first week of meals wasn't the right fit for you! Our Culinary Manager is often reviewing recipes and comparing them against our client feedback so that we can make improvements. Do you mind sharing which meals you did not enjoy? We would love the chance to impress you again! Our menu is always changing and you and view it at: sprinly.com/pages/menus. My personal favorite is on the week of Sept 26 the Mediterranean Veggie Kofta Crumble with Vegan Tzatziki and Cucumber Tomato Salad. It's such a unique flavor that is both satisfying and refreshing! Kindly, Rachel

Response from SprinlySep 17, 2022

Hi RR, Thank you so much for taking the time to leave us a review. As a young company, we know that feedback is crucial for us to grow as a business. I've sent this feedback to our Culinary Manager, as I am sure they would find your feedback on nutritional yeast and oil very interesting and would want to look into this further. Also, the points made about our website are valid as well. Our Website Manager is investigating and researching the best options to improve our website and make it more compatible with mobile usage. Again, thank you so so much for leaving feedback for us! It truly means more than you know. I hope you have a great weekend. Kindly, Em

Response from SprinlySep 14, 2022

Hi Andrew, Thanks for taking the time to leave us a review. I'm sorry to hear you have had such a bad Sprinly experience. We always want you to have a positive one. I just took a look at your subscription history and it does look like we refunded you on June 27 for the charge on June 15 which was for meals the week of June 20 and the week your meals arrived Thursday and warm 😥 We advertise to our clients for a Tuesday or Wednesday delivery. I am so so sorry your first order arrived late and warm, that is not up to our standards at all. I double-checked and it looks like your second delivery arrived Wednesday, I hope those meals came cool and fresh! We did have high ticket volumes in June and were understaffed and though that is not an excuse, I did want to let you know why it took time to hear back from us. Nonetheless, I am sorry your experience was subpar and we appreciate you taking the time to give us your honest feedback. This is so helpful as we learn and grow. Best, Rachel