Becky S.
Broken packaging & plastic shards leave meals inedible
I really like that the food is organic, vegan, and gluten free! Some of the meals are tasty. The downside is that the plastic packaging (meal container lids and flimsy sauce containers with separate lids) often breaks ; this causes me extensive amounts of time to find the missing plastic shards so that I don't eat them. Unfortunately, there are many times I cannot find the plastic shards and have to toss the meal. I have reached out to Sprinly several times over the last few MONTHS and, while they are responsive (meaning that they respond promptly), they say the SAME thing every time, that Sprinly is exploring alternate packaging. Yes, Sprinly refunds the meals which have damaged packaging, but the broken packaging causes frustration as then I have one less meal available to me. While I would normally write a 5 start review, I am leaving a poor review due to the packaging.


