SpotOn FenceReviews of spotonfence.com

Response from SpotOn FenceMay 29, 2026

We are so sorry to hear you are having issues with operating the collar. If Rango is not talking to training or you just need some help or tips, we're here for you. There is a learning curve with the device, and we are happy to walk you through setup and answer any questions or concerns you may have. Please contact the support team, and we can provide insight, training tips, and even set you up with a free 30-minute 1:1 virtual training session with one of our certifed dog trainers. We look forward to hearing from you and getting Rango set up to live a life unleashed. Hi John, We have an update for you. First we want to thank you for your feedback as we sincerely apologize for any trouble this may have caused. As a small business, we take our customers' feedback seriously and use it to grow and enhance our product. Feedback like yours is why there is an update available that should enhance performance, particularly with GPS precision. If you haven’t already, please open your app, connect to your collar via Bluetooth, and install the update to take advantage of these improvements. If you have any questions or need assistance, don’t hesitate to reach out to our support team at [email protected] (available every day) or 603-488-1504 (M–F 8am–5pm, Sat 8am–12pm EST). We’re here to help!

Response from SpotOn FenceMay 29, 2026

Hi, Keith, there seems to be some miscommunication on the fitment of your collar. Marco has a Nova unit, the satellite antenna is built into the front of your dog's collar, where your charging pick will set. This portion of the collar should be centered to the front of your dog's neck and does not need to be facing upwards. That specific instruction was for our Omni edition collar, as the satellite antenna is in a different location with that model. Wi-Fi is also not needed for the collar to function and is only used to push over-the-air software updates. All changes to collar settings will be made by connecting your phone to the collar via Bluetooth. If you are having trouble connecting, it could be caused by your phone's Bluetooth settings not being turned on or by the devices being too far apart ( they need to be within 30 feet of each other). We would like to look into any issues you may be facing and troubleshoot them with you. Please contact the team at [email protected] 7 days a week or call 603-488-1504 monday through friday from 8 am to 5 pm est and Saturdays from 8 am to 12 pm

Response from SpotOn FenceMay 28, 2026

Thank you for the review. We're pleased to hear you are enjoying the system, and it's allowing Nova to live a life unleashed.

Response from SpotOn FenceMay 28, 2026

Thank you for your review. We are avaible on Saturday via email and chat all day, phone availability is from 8 am to 12 pm EST. We are currently closed on Sunday.

Response from SpotOn FenceMay 28, 2026

Thank you for your honest review. While we do not have a trade-in program at this time, we hope to expand our offerings for future releases.

Response from SpotOn FenceMay 28, 2026

Thank you for your review and feedback.

Response from SpotOn FenceMay 28, 2026

Thank you for providing a review. We are delighted to hear you are loving the product.

Response from SpotOn FenceMay 28, 2026

Thank you for providing a review! We are so happy to hear you have found success with the collar. Should questions or concerns ever arise, please contact the team. We are always happy to help and discuss anything that may be on your mind.