SpotOnReviews of spoton.com

Excellent service love its my nails salon and restaurant business also all my friends are recommended thanks Sporton

They charge too much for just a few CC transactions a month.

If I could give zero stars I would. I cannot wait for my year to be up so I can change to a new company. I’ve lost track but at least 10 times I’ve called in to get the problem resolved. Every time they say oh let me reload the software that will fix the problem. Hasn’t yet! Beyond disappointed with this company. Ok so I’m editing my review in fairness to the company, and them getting back to me and getting the issue resolved. All of that for sure happened, and should have been taken care of before a bad review. It wasn’t, but I’m happy to report it has been resolved and I will be staying with Spoton due to them fixing the issues I had. Thank you Jon and Spot on. I’m upgrading to 4 stars from below zero stars. 😊

SpotOn is simple to use, people are helpful and I have no concerns using this platform.

its is easy to used and customer services are good

This is really helpful..thanks

I think the software itself is fantastic the interface is easy to use the system is pretty simple to understand and the customer service is probably the best I've ever had my only hiccup was when we first started the onboarding was a little lacking.

Unfortunately, we have experienced far too many issues with SpotOn and are actively looking for a replacement POS system asap. The biggest problems we have experienced include: 1) System is very slow - latency issues make the system extremely slow, reducing our ability to serve our customers timely, increasing wait times 2) Difficulty of use - the interface is not intuitive at all, further reducing our staff's ability to quickly navigate through the system and serve our customers. It seems as though SpotOn has disregarded user interface as a priority for both front end and back end users. 3) No pre-authorization on credit cards - we are a fast paced bar and need pre-auth. This was promised to be "in development and coming soon" since before we implemented the system more than 6 months ago. It still has not been implemented. 4) Update issues - anytime an update gets pushed out to the system, we seem to have issues with some part of our system and had to demand to be taken off of the first round of auto-updates. SpotOn uses its clients to do testing on their development, rather than discovering issues on its own before pushing it out. 5) Reliability issues - on more than one occasion, we have lost all ability to process credit card transactions. There was absolutely no back up plan or alternative method to accept credit card transactions. This was extremely detrimental to our business and is entirely unacceptable.